Reporting to the CIAM Team Lead (Consumer Identity and Access Management), the Change Manager is responsible for assessing incoming technology, process and policy changes in the Digital Identity and related technology space. Coordinating with affected teams to ensure there is no interruption to the systems under our custody.

Responsibilities of the Change Manager may include:

- Assess technology, process, policy and legislative changes, evaluating impacts on Digital Identity services, business operations and DEWR-hosted applications.
- Complete the onboarding requirements for current applications joining the AGDIS ecosystem, ensuring the requirements of the Digital ID act are being met.
- Lead change planning and coordination activities, developing implementation schedules, communication strategies and stakeholder engagement plans to ensure successful adoption.
- Translate complex technical, business and legislative requirements into clear, actionable outcomes for technical and non-technical stakeholders.
- Build and maintain productive relationships with internal and external stakeholders, proactively managing issues, risks, escalations and competing priorities.
- Provide authoritative advice and regular status reporting on change readiness, impacts,



risks and outcomes to executives and key stakeholders.
- Develop and deliver high-quality presentations, workshops and webinars, communicating complex concepts clearly to diverse audiences, including senior executives.
- Prepare executive reports, briefings and insights that support decision-making across change management, service delivery, cyber security and operational functions.
- Apply strong communication, negotiation and conflict resolution skills to manage stakeholder expectations, de-escalate issues and achieve positive business outcomes.

Please note, under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.

This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain a Baseline security clearance.

This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.

Qualifications and Education

Essential- Qualification in Information Technology or Business Management. Diploma level or above.

📌 Change Manager (Australia)
🏢 DEWR
📍 Australia