Chief Digital Officer

- Transform how customers interact with government through high impact services used by millions every day
- Blend in-house engineering with market leading platforms and technologies to deliver world class digital programs at scale
- Be part of a team focused on customer outcomes, inclusion, care and purpose

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the organisation has successfully transformed and streamlined public service delivery with digital solutions and an award-winning culture of passion and teamwork. The Digital team has made access to government services better and always available.

The Opportunity

This is a rare opportunity to lead one of the most significant digital transformation agendas in the public sector, delivering services that millions of people across New South Wales rely on every day.

The Chief Digital

Officer (CDO) defines and executes digital, data and cyber security strategy to deliver the government’s priorities and objectives through a customer-first digital approach. As a key member of the Executive Leadership Team, the CDO will lead complex digital transformation across the organisation. The role will build trusted and team-oriented partnerships across internal and external stakeholders and develop a sustainable enterprise-wide digital operating model that delivers value through iterative improvement informed by industry best practice. We are seeking an influential and proven executive who can balance strategic transformation with delivery acumen and operational excellence.

What You Will Bring:

- Extensive proven experience, ideally in business management and/or IT, with strong business acumen.



Technical depth across digital, data and cyber security portfolios is essential.
- You will have led and delivered successful large-scale customer facing digital transformation and modernisation programs and have a track record in making decisions of scale and impact.
- It is important that you have proven capability leading large cross-functional teams and complex enterprise-wide programs, preferably in a commercial consumer services environment. We are looking for someone who has a history of innovation with product, business models and service channels.
- Influential executive level leadership experience is required, and you must be comfortable operating in organisations of scale and complexity with a strong focus on relationship building to achieve outcomes.
- Public sector experience is not required but experience managing complex stakeholder relationships for the benefit of a consumer audience is essential. You must be comfortable balancing transformation, risk and service continuity while leading large-scale change.

To Apply

Please submit your application including a current CV of no more than four pages to Derwent Search via the Derwent Search website at Job results. Applications close on 30 September 2026.

For a confidential discussion about the role,



you are welcome to contact Joanne Davies at [email protected].

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit:

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Chief Digital Officer (Australia)
🏢 NSW Department of Customer Service
📍 Australia