Job Type: Full-time

We’re partnering with a growing insurance business in Sydney's CBD who are looking for an experienced Claims Manager to lead a team of Claims Officers and take ownership of the claims function. This is a hands-on leadership role where you’ll have a strong influence across claims performance, customer outcomes, team development and process improvement.

The Role

Lead, coach and develop a team of Claims Officers Oversee complex, high-risk and escalated claims Monitor claims quality, KPIs, SLAs and performance Drive improvements across claims processes and customer experience Oversee recoveries and subrogation Manage relationships with loss adjusters, investigators,



repairers and legal providers Handle customer escalations and support claims governance and compliance We’re looking for someone with: 5 years' claims leadership experience Commercial Property & Casualty / General Insurance experience Proven people leadership and coaching skills Strong technical claims and regulatory knowledge Experience managing complex claims and external service providers Strong communication, negotiation and stakeholder management skills Why Join? An chance to join a growing insurance business where you can lead from the front, develop a team and influence the future of the claims function.

📌 Claims manager (New South Wales)
🏢 The Andersen Partnership
📍 New South Wales