Job Description

mySMB.com is looking for a Business Process Analyst who can understand how businesses really work — and turn that into better, more repeatable processes.

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Initially, you'll work closely with bookkeepers, accountants and the businesses they support, while also working across a broader range of business systems and operational processes.

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This is not a traditional accounting role and it is not simply software implementation.

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You'll work directly with business owners, operators and advisers to understand current processes, identify inefficiencies and opportunities for improvement, and translate those processes into practical workflows within the mySMB.com Workspace.

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What you'll do

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- Facilitate process discovery conversations with businesses and advisers.
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- Map current-state processes, including people, systems, hand-offs, decisions and exceptions.
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- Identify duplication, bottlenecks, manual work and opportunities to simplify or automate.
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- Design practical future-state processes.
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- Identify opportunities to simplify, automate and improve processes using workflow automation, AI and other digital tools.
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- Translate business processes into Workspace workflows, tasks, automations, templates and other platform capabilities.
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- Work with product and technical teams where new functionality or integrations are required.
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- Help create reusable process templates that can be applied across similar businesses or industries.
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- Test and refine processes with users to make sure they work in the real world.
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Initial focus

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Your early work will include bookkeeping and accounting practices and their clients, alongside other core SMB systems and processes.

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This may include:

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- Client onboarding
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- Accounts payable and receivable
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- Payroll
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- BAS and compliance preparation
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- Month-end processes
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- CRM and customer management
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- Sales, quoting and follow-up
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- Job and project management
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- HR and employee processes
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- Procurement and approvals
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- Document collection and information flows
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- Reporting and management processes
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- Hand-offs between accounting, operational and customer-facing systems
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You do not need to be a practising accountant, but you do need enough bookkeeping and accounting knowledge to understand finance-related processes and speak credibly with practitioners.

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Equally important is your ability to understand how different business systems work together — including accounting platforms, CRM, workflow, practice-management, project-management, HR and other operational systems.

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What we're looking for

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You'll ideally bring:

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- Strong business process analysis, process mapping or business analysis experience.
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- Confidence facilitating discovery conversations with non-technical business users.
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- The ability to turn messy,



undocumented processes into explicit workflows.
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- Experience identifying opportunities to simplify, standardise and automate work.
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- Strong communication and requirements-gathering skills.
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- Experience with bookkeeping, accounting or finance processes.
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- Familiarity with Xero and/or other mainstream accounting platforms.
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- Exposure to CRM, workflow, practice-management, project-management, HR or other SMB business systems.
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- Comfortable exploring how AI can support business processes, decision-making, knowledge work and automation.
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Experience in process improvement, SaaS implementation, automation, solution design or AI-enabled workflow design would be highly regarded.

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What good looks like

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You're someone who naturally asks:

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- What actually happens?
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- What happens next?
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- Who owns this step?
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- Where does this information come from?
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- Why is this being done twice?
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- What happens when something goes wrong?
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- Could this process be simpler?
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The subject matter and systems may change, but the core skill stays the same: understanding how a business operates and turning that into a better way of working.

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About mySMB.com

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mySMB.com combines practical business know-how, digital tools, AI, learning and community support to help small and medium businesses work smarter and become more productive.

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We are building for the reality of running an SMB – and for the opportunities that come with a rapidly changing AI era.

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Employment: Full-time

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Location: Onsite/Hybrid – Sydney

📌 Business Analyst - Accounting, Bookkeeping & Business Systems (Victoria)
🏢 mySMB.com
📍 Victoria