Learning & Knowledge Lead Ai Driven Customer Ops New South Wales (Australia)

Learning & Knowledge Lead Ai Driven Customer Ops New South Wales (Australia)

15 Sep
|
My NRMA
|
Australia

15 Sep

My NRMA

Australia

Job Description
NRMA in Sydney is seeking a Training & Knowledge Lead to drive frontline capability and learning strategy.
Based at Sydney Olympic Park with a hybrid mode, you will lead Trainers, Knowledge Specialists and QA teams to elevate coaching, content and knowledge management.
You will partner with business leaders to identify capability gaps, design up-to-date learning frameworks and support adoption of AI across customer service operations.

📌 Learning & Knowledge Lead Ai Driven Customer Ops New South Wales (Australia)
🏢 My NRMA
📍 Australia

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