Billings + Ellis is a leading accounting firm in South Melbourne, dedicated to offering expert financial services with a focus on innovation and excellence. As we expand our offerings to include cryptocurrency management, we are looking for a skilled Customer Service Specialist to help manage and support our clients' cryptocurrency portfolios.

Job Responsibilities:

- Customer Service & Support: Provide exceptional customer service to clients, addressing inquiries related to their cryptocurrency investments, portfolio performance, and other financial queries.

- Portfolio Management Assistance: Collaborate with the finance team to assist clients in managing their cryptocurrency portfolios, ensuring they are optimized for growth and security.

- Account Monitoring & Reporting: Regularly monitor the performance of client portfolios and provide updates, reports, and recommendations to improve returns.

- Crypto Education: Educate clients about cryptocurrency markets, trends, and best practices for portfolio management.

- Client Onboarding & Consultation: Guide clients through the onboarding process, helping them understand their investment options, risks, and how to use the platforms for portfolio management.

- Troubleshooting & Technical Support:



Address any technical issues clients might face when accessing or managing their cryptocurrency investments.

- Compliance & Security: Ensure that all client portfolios comply with financial regulations and security standards.

Requirements:

- Experience in customer service, preferably in finance or cryptocurrency.

- Strong understanding of cryptocurrency markets, portfolio management, and blockchain technology.

- Ability to explain complex financial concepts in a clear and approachable manner.

- Excellent communication and problem-solving skills.

- High attention to detail and organizational skills.

- Ability to work both independently and as part of a team.

Preferred Qualifications:

- Background in finance, accounting, or related field.

- Familiarity with cryptocurrency trading platforms and portfolio management tools.

Why Join Billings + Ellis?

- Market-competitive salary and benefits package.

- Work in an innovative and growing industry.

- Opportunities for career growth and development.

- Join a collaborative team of professionals committed to client success.

📌 Customer Service Specialist (Australia)
🏢 Billing + Ellis
📍 Australia