About the role

Reporting directly to the Chief Executive Officer (CEO), the Director of Strategic Program Delivery bridges the gap between high-level organisational strategy and operational reality. This senior leader takes the key cross-functional program priorities approved through strategic and operational plans by and translates them into actionable, enterprise-wide delivery plans.

The role coordinates significant, complex, cross-functional programs from definition through to implementation and transition. The focus is on driving service optimisation, managing organisational change, and ensuring the charity's resources are aligned to deliver maximum impact for the communities we serve.

Key Responsibilities

- Strategic Operationalisation: Translate key cross-functional strategic and operational plan priorities into clear outcomes, practical workplans, explicit accountabilities, milestones, and performance measures.
- End-to-End Program Delivery: Lead and coordinate significant, complex cross-functional projects and programs from initial definition and business-case mapping through to successful implementation and sustainable handover to business-as-usual teams.
- Cross-Functional Alignment: Act as the connective tissue across the organisation, intentionally bringing together operational, practice, workforce, financial, and enabling perspectives to support effective, holistic program implementation.
- Service Optimisation & Change Management: Partner with operational and practice leaders to support continuous service and operating model reviews, driving operational optimisation and managing the human side of organisational change.
- Risk & Dependency Management:



Proactively identify and resolve complex project dependencies, operational barriers, and delivery risks, preparing clear options and recommendations for matters enterprise decision.
- Capability Integration: Design and build sustainable internal capability programs that empower frontline and corporate staff with the profile and capabilities needed to maintain long-term project outcomes.

Ideal Background & Experience

- Deep Sector Expertise: Extensive experience working within mental health, aged care, youth, or broader human services sectors. You possess a strong understanding of the practice frameworks, safeguarding, funding, and regulatory complexities unique to large-scale charity environments.
- Senior Leadership Track Record: Demonstrated experience in a senior leadership role or senior internal change consultant) within a complex, geographically dispersed, or matrixed organisation.
- Large-Scale Execution: A proven history of leading and landing high-impact, cross-functional programs or organisational change initiatives from concept through to successful operational transition.
- Strategic Capability: Proven ability to take a high-level strategic vision and translate it into practical, structured project frameworks, workplans, and resource models.
- Executive Stakeholder Management:



Exceptional communication skills with a track record of acting as a trusted partner, confidently navigating competing priorities and operational silos.
- Service Model Optimisation: Hands-on experience supporting operating model reviews or service design enhancements that improve frontline delivery and client outcomes.
- Qualifications: A tertiary degree in a relevant field.

Role requirements

- Child Safety & Personal History Screening check
- Working with Children Blue Card (or ability to obtain)
- NDIS Worker Screening Clearance (or ability to obtain)
- Completion of the NDIS Worker Orientation Module: ‘Quality, Safety & You’

About us

selectability is a not‑for‑profit charity committed to improving mental wellbeing and contributing to suicide prevention across regional Queensland. We believe everyone should have access to high‑quality local supports and have expanded our services to include child services, and residential aged care in the Lower Gulf and Cape.

selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.

We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.

How to apply

If this sounds like the chance you’ve been looking for, please submit your resume and a cover letter outlining your experience and why you’re the right fit for this role. For more information, contact the HR team on 07 4453 0100 or email [email protected]

📌 Director of Strategic Program Delivery (Townsville)
🏢 selectability
📍 Townsville