End User Support Technician

Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative setting where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

What You’ll Be Doing As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

- Supporting enterprise IT devices, systems, and infrastructure

- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware

- Installing, configuring, monitoring, and maintaining IT environments

- Managing incidents and service requests through ticketing systems

- Performing upgrades, preventative maintenance, and emergency support tasks

- Deploying software and hardware across user environments

- Supporting remote sites when required, as travel may be involved

- Assisting users with onboarding and IT orientation





- Contributing to technical documentation and process improvements

- Ensuring security and compliance standards are maintained

What We’re Looking For Technical Skills & Experience

- 3-4 years’ experience in Desktop / PC Support

- Strong experience supporting Windows 11 environments

- Experience with ITSM / ticket management platforms, with ServiceNow highly regarded

- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet

- Exposure to enterprise IT environments and infrastructure support

- Strong troubleshooting and analytical skills

- Ability to work independently and manage competing priorities

- Certificate-level IT qualification or equivalent experience

About You You’re someone who:

- Loves solving technical challenges

- Delivers exceptional customer service

- Communicates confidently with both technical and non-technical users

- Thrives in fast-paced environments

- Is proactive, adaptable, and eager to learn new technologies

- Enjoys being part of a collaborative, high-performing team

Why This Opportunity?

- Long-term 12 month contract with the opportunity for an ongoing or renewable contract

- Enterprise-scale technology environment

- Opportunity to work with global IT teams

- Varied and engaging technical work

- Supportive team culture

- Sydney CBD based and onsite

Apply now by clicking the apply button or reach out directly to Christina at [email protected] to find out more!

📌 End User Support Technician (Sydney)
🏢 The Onset
📍 Sydney