Job Description

Branch Customer Advisor – Banking – Gladstone

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- Are empowered to make a positive difference for customers and communities
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- Given the opportunity to learn, grow and achieve.
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- Deliver a seamless, consistent, and tailored customer experience every day
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Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This team-oriented mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‐centric company in Australia and New Zealand.

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You'll make an impact by:

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- Support NAB's Gladstone branch by being the first point of contact for our customers; putting them at the centre of everything you do.
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- Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
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- Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.
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We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have:

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- A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
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- A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
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- Customer centric thinking and an appreciation for inclusion and the diversity of our customers
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The Hours (4 days per week):

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Join our team in this role within the hours 9:00am – 2:00pm, Monday, Tuesday, Thursday and Friday.

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The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

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More focus on you

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- All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
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- Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
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- Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
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- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
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- For more information on NAB Colleague Benefits and Perks visit our website.
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A diverse and inclusive workplace works better for everyone

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We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, anddesigned with who they are in mind. That'swhywe'vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

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Join NAB

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At NAB,we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

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Unsolicited CVs from agencies will not be accepted.

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Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

📌 Customer Advisor - Gladstone, QLD (Gladstone Central)
🏢 NAB
📍 Gladstone Central