Technical Support Manager: Lead Enterprise Support & SLAs (City of Monash)

Technical Support Manager: Lead Enterprise Support & SLAs (City of Monash)

16 Sep
|
SOTI
|
City of Monash

16 Sep

SOTI

City of Monash

SOTI is seeking a Manager, Technical Support to lead a high-performing team of L1-L3 engineers in ANZ, driving exceptional customer experience and SLA adherence. You will coach, mentor, and optimize processes while collaborating with engineering, product, and regional leadership to resolve complex issues.

You will own incident management, implement improvements, and ensure metrics like CSAT and resolution time meet enterprise standards across the region.

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📌 Technical Support Manager: Lead Enterprise Support & SLAs (City of Monash)
🏢 SOTI
📍 City of Monash

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