- Own a portfolio of restaurant partners in Melbourne
- Build trusted relationships with restaurant operators across the territory
- Visit partners in the field and help them succeed
- Monitor partner performance using dashboards and data insights
- Identify risks and reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for current partners
- Deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and improve account management processes and reporting
- Find upsell and cross-sell opportunities
- Help generate new leads and grow the postcode
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Shape scalable processes and workflows
- Support new market launches and establish local best practices

Requirements

- 3+ years' experience in Hospitality Sales or Account Management
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
- Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
- Established relationship in hospitality scene in Melbourne (extra awesome)




- Exposure to territory-based or field-led roles (extra awesome)
- Enjoyment of data analysis and performance reporting (extra awesome)
- Interest in process improvement and scalable ways of working (extra awesome)
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner-facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners

Core Competencies

Demonstrates expertise in Account Management and Hospitality Sales, with a strong focus on partner relationship building, data analysis, and performance improvement. Proven ability to drive retention and revenue growth through consultative engagement and effective process optimization.

Highest-signal resume keywords

- Account Management
- Hospitality Sales
- Data Analysis
- Retention Strategies
- Process Improvement

Hard Skills

- Performance Reporting
- Churn Reduction
- Revenue Growth
- Onboarding
- Upselling
- Cross-Selling
- Campaign Management
- Market Launch Support
- Territory Management
- Consultative Selling

Soft Skills

- Organizational Skills
- Communication Skills
- Relationship Building
- Proactivity
- Adaptability

Industry Keywords

- Food Tech
- Hospitality
- Marketplaces
- SaaS
- Melbourne

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📌 Account Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne