Job Description

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

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What You'll Do

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- Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
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- Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
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- Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
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- Effectively manage competing priorities and stay organized in a fast-paced environment.
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- Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
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What You'll Bring

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- Proven experience in a customer service role dealing with both internal and external customers.
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- Strong verbal communication skills with a confident and transparent phone presence.
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- Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
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- Ability to remain calm, composed, and positive under pressure.
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- A collaborative team player attitude aligned with PERGOLUX's core values and culture.
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Benefits

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- An international work environment in a fast-growing company with plenty of development opportunities.
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- Hybrid work model (80% on-site | 20% remote).
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- Ergonomic workstations and modern laptops (Apple or Windows).
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- Employee events (summer party, Christmas party, after-work gatherings).
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- Access to the Corporate Benefits portal.
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- Employee discounts on PERGOLUX products.
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- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
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- A motivated and supportive team that helps each other.
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- Strong focus on professional development and skill-building.
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- Free drinks and snacks.
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- Employee referral program.
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📌 Customer Service Agent (New South Wales)
🏢 Pergolux
📍 New South Wales