Account Manager Broadband Solutions Pty Ltd•Melbourne, VIC, AU

Job Description

We are seeking a dedicated and client-focused Account Manager to join our team. This role is centred on managing and nurturing a portfolio of existing clients, ensuring service excellence and long-term retention. You will be the primary point of contact for your accounts — coordinating internally, managing renewals, and driving satisfaction across every touchpoint. This is not a new-business sales role. Your success will be measured by client satisfaction, portfolio retention, renewal rates, and the timely resolution of client requests.

Key responsibilities

- Manage the day-to-day needs of an assigned portfolio of existing clients, acting as their primary point of contact
- Build and maintain robust, long-term relationships with key stakeholders at each account
- Proactively identify client needs and coordinate with internal departments (technical support, provisioning, billing) to ensure timely delivery
- Delegate and elevate tasks to the appropriate internal teams, following up to ensure resolution within agreed timeframes
- Manage and drive the renewal of client services, ensuring continuity and minimising churn
- Maintain regular communication with client decision-makers, including scheduled quarterly business reviews
- Monitor account health and flag at-risk clients to management with recommended actions
- Maintain accurate and up-to-date records in the CRM system
- Meet quarterly KPI targets including retention rate, renewal conversion, portfolio growth (upsell/cross-sell), and client satisfaction scores
- Manage client expectations professionally during service disruptions or delivery delays

About you

- Prior experience in an Account Management, Client Services, or Customer Success role
- Background in telecommunications, IT, or managed services is highly regarded
- Demonstrated ability to meet and exceed KPI targets in a structured environment
- Strong interpersonal and communication skills — confident, professional, and relationship-driven
- Highly organised with excellent attention to detail and the ability to manage competing priorities
- Comfortable working at pace and adapting to ongoing change
- A true team player who collaborates effectively across departments
- Proficient in CRM platforms and Microsoft Office Suite

About us

Broadband Solutions is a 100% Australian-owned corporate voice and data service provider, recognised as a BRW Fast 100, Deloitte Technology Fast 50, Deloitte Technology Fast 500 Asia Pacific, and CRN Top 50 company.



We are a growing team of passionate professionals across Australia who are genuinely invested in our customers' success and in each other.

Benefits

- $70,000 base salary + superannuation
- Performance-based bonus tied to portfolio growth — rewarding upsell, cross-sell, and net revenue expansion within your accounts, on top of base salary
- Supportive and collaborative team culture
- Ongoing training and career development opportunities
- Access to a wide portfolio of cutting-edge telecommunications and IT solutions
- Recognition within a nationally awarded, fast-growing organisation

Broadband Solutions is one of Australia's most reliable and fast growing Internet service providers, offering innovative IP solutions to organisations in Australia, New Zealand, and Asia. Our mission is to help our customers connect to their world through constant innovation and dedicated support. We provide our customers with an unmatched variety of smart ways to say hello.

Our mission is to help our customers connect to their world through constant innovation and dedicated support.

Our purpose-built, carrier-neutral national network is one of the largest and most reliable IP networks in the region. Our network provides our customers with an unmatched variety of smart ways to say hello. Already, our network carries the Internet and telephony traffic for some of the region's largest companies and government departments, as well as over 80% of Australian hotels.

By using only the latest and most robust hardware and software, we have achieved an impressive network uptime of over 99.95% since our launch in 2005 – ensuring that our customers are always connected.

Source: This is an extract from the company's own website

Broadband Solutions is one of Australia's most reliable and fast growing Internet service providers, offering innovative IP solutions to organisations in Australia, New Zealand, and Asia. Our mission is to help our customers connect to their world through constant innovation and dedicated support. We provide our customers with an unmatched variety of smart ways to say hello.

Our mission is to help our customers connect to their world through constant innovation and dedicated support.

Our purpose-built,



carrier-neutral national network is one of the largest and most reliable IP networks in the region. Our network provides our customers with an unmatched variety of smart ways to say hello. Already, our network carries the Internet and telephony traffic for some of the region's largest companies and government departments, as well as over 80% of Australian hotels.

By using only the latest and most robust hardware and software, we have achieved an impressive network uptime of over 99.95% since our launch in 2005 – ensuring that our customers are always connected.

Source: This is an extract from the company's own website

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📌 Account Manager (Melbourne)
🏢 Broadband Solutions
📍 Melbourne