Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

Position Overview The Integration Application Consultant is responsible for supporting, developing, and maintaining enterprise integrations primarily across the Salesforce and MuleSoft platforms. This role will ensure seamless data exchange between Salesforce and other enterprise applications, providing reliable, secure, and scalable integration services that support business operations and digital transformation initiatives.

The successful candidate will provide L2 and L3 support, troubleshoot integration and application issues, develop APIs and interfaces, and collaborate with business stakeholders, vendors, and technical teams to deliver high-quality integration solutions.

Key Responsibilities

Integration Support & Incident Management

- Provide L2 and L3 support for Salesforce and MuleSoft integration environments.
- Monitor integration platforms and proactively identify and resolve issues.
- Investigate and resolve interface failures, data synchronization issues, and API-related incidents.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Participate in major incident management and problem management activities.
- Ensure incidents and service requests are resolved within agreed SLA targets.

MuleSoft Development & Administration

- Design, develop, test, deploy, and support MuleSoft integrations and APIs.
- Develop and maintain APIs using MuleSoft Anypoint Platform.
- Configure and support Mule applications, integrations, and API gateways.
- Monitor and manage MuleSoft runtime environments and operational performance.
- Support platform upgrades, patching, deployments, and release activities.
- Maintain API documentation and integration standards.





Salesforce Integration Support

- Support integrations across Salesforce Sales Cloud, Service Cloud, and related platforms.
- Work with Salesforce administrators and developers to resolve data and interface issues.
- Ensure accurate and secure data flow between Salesforce and connected enterprise systems.
- Support enhancements and changes to Salesforce integration solutions.
- Assist in troubleshooting Salesforce API and connectivity issues.

Application & API Integration

- Design and implement RESTful and SOAP-based integrations.
- Develop data mappings, transformations, and orchestration flows.
- Support integration with cloud and on-premises applications.
- Ensure secure data exchange using authentication protocols including OAuth, SAML, and JWT.
- Contribute to API governance, security, and best practice standards.

Continuous Improvement

- Identify opportunities to improve integration stability, performance, and scalability.
- Recommend automation opportunities to reduce manual processes.
- Support modernization, cloud transformation, and system enhancement initiatives.
- Contribute to improving integration monitoring, alerting, and operational support processes.

Required Skills & Experience

Essential Technical Skills

- Strong experience with MuleSoft Anypoint Platform administration, support, and development.
- Proven experience developing and supporting integrations using MuleSoft.
- Experience integrating Salesforce with enterprise applications.
- Strong understanding of:
- REST APIs
- SOAP Web Services
- JSON
- XML
- API-led Connectivity
- Event-driven Architectures
- Experience troubleshooting production integration incidents.
- Knowledge of API security and authentication protocols including OAuth, JWT, and SAML.
- Experience working with SQL databases and data integration concepts.
- Understanding of CI/CD and DevOps practices.

Salesforce Experience

- Experience supporting Salesforce-based integrations.
- Understanding of Salesforce objects, APIs, and integration patterns.
- Exposure to Sales Cloud, Service Cloud, or Experience Cloud is desirable.
- Ability to work closely with Salesforce administrators and development teams.

IT Service Management

- Incident Management




- Problem Management
- Change Management
- Release Management
- Service Request Management
- Knowledge Management

Experience Requirements

- Minimum 3-5 years of experience in application integration and middleware support.
- Hands-on experience with MuleSoft development and production support.
- Experience supporting business-critical enterprise integration environments.
- Experience working within ITIL-based service management environments.
- Proven experience delivering integration enhancements and support services.
- Strong stakeholder engagement and problem-solving skills.

Preferred Qualifications & Certifications

- MuleSoft Certified Developer
- MuleSoft Certified Integration Architect (desirable)
- Salesforce Administrator or Salesforce Platform Certification (desirable)
- ITIL Foundation Certification
- Azure or AWS Certifications (desirable)

Preferred Experience

- Experience working within the telecommunications industry is preferred but not essential.
- Candidates with strong MuleSoft and Salesforce integration experience from any industry sector are encouraged to apply.
- Experience working in Managed Services, Enterprise IT, Utilities, Financial Services, Government, or Digital Transformation environments will be highly regarded.

Key Competencies

- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management capabilities.
- Ability to work across multiple technical and business teams.
- Strong technical documentation and reporting skills.
- Ability to manage competing priorities in a fast-paced environment.
- Customer-focused approach to service delivery and operational excellence.
- Ability to independently manage production support and enhancement activities.

Key Success Measures

- Integration availability and platform stability.
- Incident and problem resolution within SLA targets.
- Reduction in recurring integration failures.
- Successful delivery of integration enhancements and projects.
- Improved API performance and reliability.
- High stakeholder and customer satisfaction.
- Compliance with security, governance, and operational standards.

We offer you excellent opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

📌 Integration Specialist (Sydney)
🏢 Infosys Consulting
📍 Sydney