Quality & Compliance Lead, Contact Centre Operations (Sydney)

Quality & Compliance Lead, Contact Centre Operations (Sydney)

16 Sep
|
Qantas
|
Sydney

16 Sep

Qantas

Sydney

Qantas is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the end-to-end quality and compliance framework across in-house and outsourced contact centre operations at Mascot Head Office. You will drive continuous improvement, risk management and governance using data and insights.

You will shape standards, embed controls, and partner with senior leaders to deliver measurable improvements in customer experience and operational performance, leveraging AI-enabled quality

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📌 Quality & Compliance Lead, Contact Centre Operations (Sydney)
🏢 Qantas
📍 Sydney

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