Position Classification: Administration Officer - Level 3

Remuneration: $37.28 - 38.44 per hour ( super casual loading)

Employment Type: Casual

Location: Wagga Wagga

Requisition ID: REQ689935

Closing Date: 8 October 2026

About the Role

Murrumbidgee Local Health District (MLHD) is seeking a Patient Flow and Transport Administration Support Officer to provide administration support to the Patient Flow and Transport Unit (PFTU) during peak times of activity. You will be the first point of contact for calls into the unit, ensuring enquiries are actioned promptly and accurately, and playing a key role in supporting patient transfers and transport coordination.

Working under the direction of the rostered Patient Flow Unit Coordinator, you will liaise with sites and private provider teams contracted with MLHD, support telehealth case conferences, and ensure the accuracy of data recorded in the Electronic Medical Record (EMR) system. Shift work is a requirement of this position, with the roster including early AM and late PM commencement times, night shifts, weekends and public holidays.

Key Accountabilities

- Ensure the accuracy of data entry, seeking clarification as necessary
- Remain familiar with the business continuity plan as it relates to the position and how to process calls manually
- Act on each call appropriately by answering enquiries and referring calls to other appropriate organisations or roles within the Unit, taking note of urgency
- Actively participate in ongoing training and quality management programs that enhance service delivery and competency skills
- Work a rostered shift pattern that includes weekends, public holidays, early AM and late PM commencement times and night shifts, and undertake other job related tasks as required
- Take direction from the rostered Patient Flow Unit Coordinator regarding bookings and communication with sites




- Liaise with private provider teams contracted with MLHD
- Initiate, within scope of practice, remote medical consult service case conferences using the telehealth platform
- Use the Electronic Medical Record (EMR) in line with district and state privacy and confidentiality policy to ensure accurate data entry

Essential Criteria

- National Police Check
- Class C Drivers Licence
- Vaccination Category B

Selection Criteria

- Demonstrated knowledge and capacity to learn computer based booking and scheduling systems, database entry and telehealth platforms within the health environment
- Effective interpersonal, liaison and negotiation skills, including excellent listening skills, with the ability to establish and maintain effective working relationships with a variety of stakeholders
- Demonstrated ability providing excellent customer service and interacting professionally with clients, managers and staff
- Demonstrated ability to work independently and as a team member, maintaining robust team commitment while working within an operational environment
- Demonstrated experience in multitasking, analysing and interpreting operational information, with essential attention to detail
- Understanding of medical terminology

Need More Information For role related queries or questions contact Wasim Umar via [email protected]

Your application will require you to include a cover letter, resume and complete application responses addressing the selection criteria.

MLHD welcomes applications from people of all backgrounds and is committed to building a workforce that reflects the communities we serve.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and the LGBTIQ community.

If you identify as Aboriginal or Torres Strait Islander, you can access recruitment application support through the Stepping Up initiative.

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📌 MLHD - Patient Flow and Transport Administration Support Officer (Wagga Wagga)
🏢 NSW Health
📍 Wagga Wagga