Description

Marketing Operations & Governance Senior Specialist

- 12 Month Contract – Maternity Cover
- Location Sydney, Melbourne or Brisbane

We are seeking an experienced Marketing Operations & Governance Senior Specialist to join our Brand & Customer Experience team within Customer Insurance.

This is an opportunity to play a key role in strengthening marketing operations, platform governance and compliance while helping optimise the Adobe marketing ecosystem. You will combine marketing operations expertise with strong risk, governance and technical platform capabilities to improve workflows, automate processes and support operational excellence.

Reporting to the Manager, Marketing Program & Operations, this is an individual contributor role with no direct reports.

The opportunity In this role, you will support and manage operational risk, governance and compliance across Brand & Customer Experience platforms. You will help ensure that platform usage, reporting and decision-making align with enterprise standards, regulatory obligations and strategic guardrails.

You will also provide development and operational support across Adobe Workfront, Adobe Experience Manager Digital Asset Management and Adobe Fusion. Partnering with Product, business and technology stakeholders, you will contribute to platform optimisation, process automation, governance uplift and continuous improvement.

Using data, analytics and emerging technologies, including AI where appropriate, you will help improve business outcomes and operational efficiency.

More specifically, you will:

- Partner with the Product Manager and Operational Lead to deliver uplift initiatives and support operational planning, governance and reporting across Brand & Customer Experience platforms.
- Lead and support operational risk and governance activities in alignment with enterprise risk frameworks, regulatory obligations, security standards and audit requirements.
- Oversee risk, controls, data quality, platform performance and audit readiness, including support for internal and external audits.
- Act as a key liaison between Business, Technology, Risk, Compliance, Audit and external vendors to resolve incidents, manage control gaps and maintain alignment.
- Develop and implement governance frameworks covering platform usage, vendor engagement and marketing compliance.
- Configure, develop, enhance and support Adobe Workfront, AEM DAM and Adobe Fusion.
- Design and improve workflows,



automation and integrations that enable scalable and efficient marketing operations.
- Maintain platform governance controls covering workflows, asset lifecycles, metadata, taxonomy and compliance standards.
- Support platform testing, release management, user adoption, training and business readiness.
- Use data, reporting, automation and emerging technologies to drive continuous improvement and operational efficiency.
- Contribute to the planning and prioritisation of operational and platform initiatives in line with strategic objectives.

About you

You are an experienced marketing operations professional who can work effectively across business, technology, risk and compliance environments. You bring robust governance and problem-solving skills, together with practical experience improving platforms, workflows and operational processes.

You will ideally have

- At least five years’ experience working within marketing teams.
- Proven experience delivering end-to-end marketing campaigns across digital, one-to-one and traditional channels.
- A strong understanding of the marketing campaign production lifecycle and its associated workflows.
- Experience designing and implementing new systems, platforms or operational processes.
- Demonstrated success improving operational management systems, processes and best practices.
- Experience managing suppliers and vendors, including performance, governance and delivery oversight.
- A track record of improving marketing effectiveness and efficiency.
- Exposure to marketing operations, platform governance, production workflows and digital transformation initiatives.
- Hands-on experience with the Adobe marketing ecosystem, including Adobe Workfront, AEM DAM or Adobe Fusion.
- Experience supporting or implementing Adobe platform governance, integrations or production processes within a marketing environment.
- Exposure to audit, risk or assurance practices, which would be highly regarded.

Your technical capabilities

- Strong capability in operational risk management, governance frameworks and compliance obligations.
- Experience in platform governance, oversight,



control management and audit readiness.
- The ability to deliver programmes of work, manage competing priorities and meet deadlines in complex environments.
- Advanced critical-thinking and problem-solving skills across operational and platform contexts.
- A strong understanding of marketing operations, workflows and cross-functional dependencies.
- Experience in business analysis, requirements translation and process mapping.
- Expertise in workflow design, development, optimisation and automation.
- Technical proficiency in Adobe Workfront, including administration, development, configuration and governance controls.
- Experience using Adobe Fusion for automation, integrations and orchestration.
- Knowledge of AEM DAM, including asset lifecycle management, metadata, taxonomy and governance standards.
- The ability to produce and maintain clear procedural documentation and governance artefacts.
- A data-driven mindset focused on continuous improvement and operational efficiency.
- An awareness of customer experience principles and their application across marketing platforms would be an advantage.

What You’ll Enjoy

- Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
- Hybrid working, flexible leave
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 900+ retailers, Fitness Passport, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

📌 Mkting Ops & Gov Senior Spec (Melbourne)
🏢 Suncorp Bank
📍 Melbourne