Job Description

Diversified is a global leader in audio visual, broadcast, and digital experience integration, delivering iconic spaces worldwide. We serve enterprises, media organisations, and public-sector agencies by designing, building, and operating environments where content, communication, and experience converge—from corporate campuses and smart workplaces to sports venues, retail networks, and broadcast operations.

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Learn more by visiting https://onediversified.com/

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About the Role

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The key focus to this role is to provide a high level of service support to our clients. You will be working with our existing Field Service Support team of technicians and demonstrate a combination of technical knowledge, reporting, and client relationship skills as the position is responsible for the efficient running of day-to-day audio-visual operations. The close-knit nature of our office means the Lead Service Technician will need to be comfortable undertaking a wide variety of tasks.

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Responsibilities

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- Provide technical guidance to the field technicians in providing solutions for customers
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- Act as the primary technical escalation point for field technicians
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- Assist the Field Service Manager in coordinating and delivering our service offerings to customers
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- Demonstrate leadership by promoting high technical standards, professionalism and customer service
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- Provide documentation and technical support for technicians on site
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- Escalation of high priority customer faults with internal staff or suppliers
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- Provide technical liaison with clients regarding recommended system modifications and upgrades
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- Identify opportunities to improve service processes, documentation and troubleshooting procedures
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- Provide coaching, mentoring and ongoing development of junior staff
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- Demonstrate commitment to our customers by solving complex and technically challenging faults
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About you

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- 3+ years' experience as a service technician or equivalent industry experience in a technician role
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- Advanced knowledge in video conferencing and control systems
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- Strong knowledge in video conferencing AV systems - Crestron, Extron, AMX, Polycom, Kramer and other AV systems
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- Strong experience in fault finding, audio-visual schematics and digital sound processors
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- IT and NW TCP/IP knowledge
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- Ability to provide technical guidance to service technicians in providing solutions for customers
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- Demonstrate leadership to the wider service team in fulfilling customer requirements
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- Robust communication skills, both written and verbal
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- Strong attention to detail with your ability to prioritise and meet deadlines
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- Australian citizenship and owns and has access to a personal vehicle
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📌 Lead Service Technician (Victoria)
🏢 Diversified
📍 Victoria