Role Description: She/He will lead loan operations, processing, people, compliance and process improvement

About us

Abacus Home Loans Pty Ltd is a dynamic and forward-thinking organisation operating in the financial services sector, with a specialisation in mortgages. We are committed to delivering exceptional service to our clients whilst maintaining operational excellence across all areas of our business. Our team is passionate about creating innovative solutions and building lasting relationships with customers in the property finance space.

We pride ourselves on our collaborative culture, professional expertise, and dedication to continuous improvement.

About the role

We are seeking an experienced Operations Manager to join our team in Sydney, NSW on a full-time basis. This is a pivotal role that will oversee the day-to-day operations of our mortgage and finance division, ensuring seamless processes, exceptional customer service, and regulatory compliance. Reporting to senior management, you will have responsibility for optimising operational efficiency, managing teams, and driving strategic initiatives that support the growth and success of Abacus Home Loans.

This role is central to maintaining our reputation as a trusted mortgage finance provider and will involve direct interaction with stakeholders across all levels of the organisation.

Key responsibilities

- Oversee daily operational activities within the mortgage finance division, ensuring all processes run smoothly and efficiently
- Manage and supervise operational teams, providing leadership, coaching, and performance management to ensure high standards of service delivery
- Monitor key performance indicators (KPIs) and develop strategies to optimise operational metrics and reduce costs
- Ensure strict adherence to regulatory requirements, compliance standards,



and internal policies within the mortgage and finance sector
- Coordinate with loan processing, underwriting, and customer service teams to streamline workflows and eliminate bottlenecks
- Implement and oversee quality assurance programmes to maintain consistent service standards across all operational areas
- Develop and maintain standard operating procedures (SOPs) and documentation to support efficient operations
- Identify process improvement opportunities and lead implementation of operational enhancements
- Liaise with external stakeholders, including lenders, brokers, and regulatory bodies, to maintain positive relationships and resolve issues
- Prepare operational reports and provide regular updates to senior management on performance, challenges, and opportunities
- Manage budgets and resources allocation for operational activities
- Oversee Marketing promotions, events and electronic direct mails (EDM).

What we're looking for

- Minimum 3-4 years of operations management experience, ideally within the banking, financial services, or mortgage sector
- Proven track record of successfully managing operations teams and delivering measurable improvements in efficiency and service quality
- Strong knowledge of mortgage and finance industry processes, products, and regulatory requirements
- Excellent organisational and project management skills with the ability to manage multiple priorities and meet deadlines
- Proficiency in using operational management systems and business intelligence tools




- Strong analytical skills with the ability to interpret data and drive evidence-based decision-making
- Excellent communication and interpersonal skills, with the ability to work effectively across teams and with external partners
- Demonstrated leadership capability with the ability to motivate, develop, and manage staff
- Understanding of compliance, risk management, and regulatory frameworks relevant to mortgage lending and financial services
- Proficiency in Microsoft Office applications and familiarity with mortgage or financial services software systems
- Problem-solving mindset with a proactive approach to identifying and resolving operational challenges
- Tertiary qualification in business administration, finance, or a related discipline is desirable

What we offer

At Abacus Home Loans, we are committed to supporting the wellbeing and career development of our team members.

We offer a competitive salary package commensurate with experience, opportunities for career progression within a growing organisation, and a collaborative working environment where your contributions are valued. We provide professional development and training opportunities to help you advance your skills and career. Our flexible work arrangements support work-life balance, and we foster a culture of continuous improvement and innovation. Additional benefits include access to industry networks, involvement in strategic projects, and the satisfaction of working with a respected organisation in the finance and property sector.

Pay: $80,000.00 – $120,000.00 per year

Experience

- people management: 4 years (Required)
- banking and mortgage industry: 4 years (Required)

Licence/Certification:
- Cert IV in Finance and Mortgage Broking (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Operations Manager - Mortgage Manager (Sydney)
🏢 Abacus Finance
📍 Sydney