At Doable, we know growth and change is important and possible for everyone. Our adaptive support model has been designed to facilitate progress through every stage of life for the people we support, and ensures everyone involved enjoys the rewards of a life well lived. And that is especially important for the wonderful people working and volunteering for our organisation.

Reception & Intake Support Officer

Do you have a passion for people, customer service and making a difference? We’re looking for a warm, organised and enthusiastic Reception & Intake Support Officer to join the Doable Australia team at our brand-recent Head Office in Somerville.

ABOUT THE ROLE

As the welcoming face of Doable, you’ll be the first point of contact for our participants, families, employees, visitors and community.

No two days will be the same! You’ll play a key role in:

- Providing exceptional reception and customer service
- Responding to phone, email and in-person enquiries
- Supporting new client enquiries and referrals
- Coordinating intake information and following up documentation
- Providing administration support across Head Office
- Helping keep our workplace welcoming, organised and running smoothly
- Supporting approved social media and communications activity

WHAT WE VALUE

We’re looking for someone who is calm under pressure, highly organised,



confident communicating with people from all backgrounds and genuinely committed to providing an exceptional customer experience.

ABOUT YOU

You’ll ideally have experience in:

- Reception, administration or high-volume customer service
- Managing competing priorities and busy environments
- Accurate data entry and strong attention to detail
- Microsoft Office, including Outlook, Word, Excel and Teams
- Handling confidential information with discretion
- Following enquiries through from start to finish

Experience in disability, health, aged care, community services or business administration is highly desirable, as is experience with CRM/client management systems or intake and referral processes.

QUALIFICATIONS

Certificate III in Business, Business Administration or a related field highly advantageous, or equivalent knowledge and experience.

LOCATION

Somerville, VIC

HOURS

Monday–Friday, 8:30am–5:00pm

EMPLOYMENT

Permanent Full-Time | 38 hours per week

... AND MOST IMPORTANTLY

You’ll be joining a team that believes: We Show Up. We are Curious. We Stand Out.

Our purpose is simple: We make an ordinary life doable for the people we support.

If you’re ready to bring your skills, warmth and can-do attitude to a role where every interaction matters, we’d love to hear from you!

📌 Reception & Intake Support Officer (Melbourne)
🏢 Doable
📍 Melbourne