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RACV Healesville Country Club & Resort | Permanent Full Time

Generous employee benefits & discounts on RACV products & 10 resorts

Join a trusted Australian brand & Victoria's largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

We are seeking an experienced and motivated Front Office Duty Manager to join our team on a Permanent Full Time basis.

You will be responsible for the day-to-day operation of the Country Club & Resort during your shift, ensuring exceptional service is delivered to members, guests and visitors at all times. As a hands-on leader, you will support and guide the Front Office team, work closely with Housekeeping and other departments, and play a key role in maintaining smooth operations across the property.

You will supervise daily operations, resolve guest concerns, support team development, maintain service standards, and help create a safe and welcoming environment for both guests and employees. This role is ideal for an experienced hospitality professional who enjoys leading from the front and thrives in a fast-paced environment.





As RACV Healesville Country Club & Resort operates 24 hours a day, 7 days a week, this Permanent Full Time role requires flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

This could be just the right role for you?

As a Front Office Duty Manager, you will play a key role in the day-to-day operation of Healesville Country Club & Resort.

Your key responsibilities will include:

- Lead, supervise and support the Front Office team to deliver exceptional guest experiences
- Respond to guest enquiries, requests and feedback promptly and professionally
- Ensure smooth Front Office operations, including check-in, check-out and guest services
- Liaise with Housekeeping, Maintenance and other departments to ensure guest needs are met
- Assist with training, coaching and development of team members
- Support resort operations and maintain awareness of conferences, events and activities across the property
- Monitor property presentation and service standards to ensure a consistently high-quality guest experience
- Maintain a safe and secure environment for guests and employees
- Respond to incidents and emergencies as required and support resort-wide operational needs

What you’ll need to be successful

- Previous experience in a Front Office supervisory, Duty Manager or leadership role within a hotel,



resort or hospitality environment
- Experience in a 4-5 star hotel or resort workplace, with Opera PMS experience highly regarded
- Strong leadership skills with the ability to coach, motivate and develop team members
- Excellent communication, problem-solving and guest service skills
- Confidence in managing guest feedback and resolving issues professionally
- Strong organisational skills and attention to detail in a fast-paced environment
- Knowledge of emergency procedures and the ability to remain calm under pressure
- Current Driver Licence
- Hold a valid Working With Children Check or be willing to obtain one
- Excellent personal presentation and a genuine passion for hospitality
- Flexibility to work across a 7-day rotating roster, including weekends and public holidays

We are Offering

- Permanent Full Time leadership opportunity
- Opportunity to join during an exciting period of growth
- Ongoing training, learning and career development opportunities
- Generous discounts on accommodation across 10 RACV resorts, dining, roadside assistance and insurance products
- Access to health and wellbeing benefits, including discounts on gym memberships, golf, spa treatments and more
- Employee benefits including paid volunteer leave, parental leave, employee referral incentives and Employee Assistance Program support
- Complimentary onsite parking
- Employee recognition programs and reward initiatives
- A supportive, values-led culture where collaboration, development and exceptional guest experiences are genuinely valued

The RACV difference

Challenge yourselfwith diverse work and go further than you thought at RACV.

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📌 Duty Manager (Healesville)
🏢 RACV
📍 Healesville