Closes: 21 September 2026

Classification: Senior Officer Grade A

Salary: $172,246 plus superannuation

Position No: 00565

Directorate: Digital Canberra

Advertised (Gazettal date): 16 September 2026

Contact Officer: Sally Maher on [email protected] or (02) 6207 1055

Details: Are you an experienced digital leader with a passion for service management, platform transformation and driving customer-focused outcomes?

Digital

Canberra is seeking a high-performing Senior Director, ServiceNow Platform Lead to lead the strategic direction, governance and delivery of the ACT Government's Enterprise Service Management capability. This is an exciting opportunity to influence the future of digital services across the ACT Government by leading the evolution of the ServiceNow platform, strengthening service portfolio management practices, and shaping how technology services are designed, delivered and supported.

As the Senior Director, ServiceNow Platform Lead, you will provide strategic leadership to a multidisciplinary team responsible for ServiceNow, ITIL capability uplift, service catalogue management and executive support functions. You will work closely with senior executives, government stakeholders and industry partners to ensure service management practices are contemporary, customer-centric and aligned with whole-of-government priorities.

You will be responsible for leading platform maturity initiatives, driving vendor and stakeholder engagement, strengthening service design and cost modelling practices, and ensuring ICT service management frameworks support operational excellence and continuous improvement.



The role also provides strategic advice and support to the Executive Branch Manager and plays a key role in shaping future service delivery capabilities across Digital Canberra.

We are looking for a collaborative and influential leader with demonstrated experience leading complex ICT service management environments, building high-performing teams and delivering organisational outcomes through strong stakeholder engagement. You will bring exceptional communication skills, sound judgement, strategic thinking and a commitment to fostering a culture of innovation, accountability and continuous improvement.

Experience with ServiceNow, ITIL-based service management, service portfolio management and large-scale ICT operations will be highly regarded. ITIL and project management qualifications are desirable.

Digital Canberra offers a supportive and inclusive workplace, flexible hybrid working arrangements and the prospect to contribute to meaningful digital transformation that improves services for the Canberra community.

What we offer

- A challenging and rewarding senior leadership opportunity.
- Hybrid working arrangements based at Winyu House, Gungahlin and work from home.
- The opportunity to lead strategic ICT initiatives with whole-of-government impact.
- A collaborative and forward-thinking leadership team committed to innovation, service excellence and developing people.





We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

- Current AGSVA Baseline Security Clearance, or the ability to obtain.
- Driver's Licence not essential.
- Working with Vulnerable People registration not required.

Notes: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: If you are a strategic leader ready to shape the future of enterprise service management within the ACT Government, we encourage you to apply. Please submit a maximum two-page pitch outlining your suitability for the role, along with current curriculum vitae.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

📌 Senior Director, ServiceNow Platform Lead | Full-time Permanent (Canberra)
🏢 Digital Canberra
📍 Canberra