Senior Network Operations & Services Officer

Grade: 9/10

Salary range: $133,348-146,945 + superannuation and leave loading

Duration: permanent full time role, ongoing

Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies

Play a key role in supporting the mission-critical communications network that keeps emergency responders connected when it matters most.

Join a role where your knowledge and experience directly supports the communications network that emergency services rely on to keep communities safe across New South Wales.

We are looking for a proactive and technically capable telecommunications professional who will initially assist a project upgrading and replacing communications assets in the network.

The role will also require managing complex network operations, oversee service providers, and drive continuous improvement across a mission-critical communications environment.

The successful candidate will be a strong relationship builder with excellent problem-solving skills, able to balance operational demands, manage risk, and ensure the reliable delivery of services that emergency responders depend on 24/7.

About the team

This role sits within the Technology Operations team in the NSW Telco Authority.

Technology Operations ensures network reliability and availability for our frontline first responders, especially in times of severe weather events and natural disasters.

We do this by

- Maintaining a strong focus on governance and performance of the PSN and paging network

- Collaborating with customers and agencies to meet their operational requirements

- Working closely with internal teams to ensure high quality of new sites or new elements added to the networks

- 24/7 monitoring of network availability at the Network Operations Control Centre (NOCC)

Your responsibilities will include

- Initially providing technical support on a project replacing aged assets in the network.

- Oversee the operation, support and maintenance of the Public Safety Network (PSN) to ensure reliable and effective telecommunications services

- Monitor and manage third-party service providers to ensure contractual obligations, service levels and performance standards are consistently achieved

- Proactively identify risks, coordinate incident responses and implement mitigation strategies to maintain network resilience and availability.

- Contribute to the development and improvement of operational processes, systems and practices to enhance network performance and service outcomes.





- Maintain the integrity of network asset data, oversee spare parts management, and provide reporting and insights to support informed decision-making.

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will

- Hold Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information

- Have or be willing to obtain required certifications including ITIL v4 and Australasian Interagency Incident Management System (AIIMS)

- Be willing to support the 24/7 nature of operations including participating in a 7day on call duty roster and performing reasonable directed overtime as part of an incident or emergency response including duties other than core role but within capabilities and training.

- Have strong telecommunications and network operations experience with the ability to manage complex, mission-critical services and infrastructure

- Be a proactive problem solver who can identify risks early, respond effectively to incidents, and maintain service continuity in high-pressure situations

- Build trusted relationships with customers, stakeholders and service providers, influencing outcomes and driving accountability to achieve operational objectives

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.



We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 9:59am Monday 21st September

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Network Operations & Services Officer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney