Employment Type: Ongoing

Clerk Grade: 9/10

Salary Range: $133,348 - $146,945, plus super

Location: Mckel Building, Sydney - Hybrid chance. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 29 September 2026 - 10:00am

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

- Undertake business needs assessment, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions
- Develop, co-ordinate and lead sourcing activities to establish supply arrangements that meet business needs
- Develop and support contract management plans, negotiate changes and modifications, supplier performance management and compliance requirements
- Partner with staff from across the organisation providing high level advice and guidance to build expertise in procurement, provide governance and improve procurement practice and outcomes

About You The successful candidate must demonstrate strong capabilities in:

- Proven ability to think strategically and apply innovative, solutions-focused approaches to complex procurement and commercial challenges.
- Extensive experience in the development and delivery of strategic procurement, sourcing and contract management initiatives that deliver business value.
- Strong expertise across the end-to-end procurement lifecycle,



including procurement planning, market analysis, tendering, supplier evaluation, contract management and commercial negotiations.
- Sound understanding of procurement governance, compliance requirements, probity principles and relevant procurement policies and frameworks.
- Demonstrated capability to drive procurement best practice, identify cost optimisation opportunities, influence demand management strategies and navigate complex legislative and policy environments.
- Highly effective relationship builder and influencer, with exceptional stakeholder engagement, negotiation and communication skills.
- Strong analytical and critical thinking skills, with the ability to assess risks, evaluate options and deliver procurement outcomes in complex and challenging environments.
- Proven experience managing medium to high-value procurement activities, leading sourcing processes, negotiating commercial agreements and overseeing supplier performance across diverse stakeholder groups.
- While experience equivalent to around four years in technology procurement, commercial negotiation, and end-to-end sourcing activities would be advantageous, we welcome applications from candidates who can demonstrate relevant skills, capability, and potential to succeed in the role.
- Recognised subject matter expertise in emerging technologies, ICT procurement and market trends.
- Demonstrated ability to lead and manage complex procurement projects, balancing commercial, operational and stakeholder requirements.
- Strong understanding of NSW Government procurement policies, frameworks and procurement best practices.

What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.





Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Walker via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 29 September 2026, 10.00am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Procurement Officer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney