Job Description

About Us

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At Cancer Council Queensland, our mission is simple - to ensure no Queenslander is left navigating cancer alone. We're here to provide support to everyone impacted by cancer, and to improve quality of life for all Queenslanders facing a diagnosis. We do this through work in three key areas, cancer research, cancer prevention and early detection, and cancer support services.

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Working at Cancer Council Queensland

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Cancer Council Queensland employees and volunteers lead Queenslanders in a partnership against cancer by living our values of being responsible, inclusive, equitable, and collaborative. We provide a positive and supportive working environment where you will be a valued team member.

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About The Role

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The Customer Experience Designer helps Cancer Council Queensland better understand and improve how people discover, engage with and experience our campaigns, communications, fundraising initiatives and digital channels.

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Working within Marketing and partnering across the broader Fundraising & Philanthropy department, this role sits at the intersection of customer research, customer insight, customer experience, UX research, behavioural science and experience design.

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You will lead research and discovery, journey mapping, service blueprinting, experience design, prototyping, usability testing and validation — translating evidence and insight into practical improvements to communications, campaigns, digital experiences and customer journeys.

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You will become a trusted source of customer evidence and insight, while also helping teams translate what we learn into better-designed experiences that respond to audience needs, behaviours and motivations.

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This is an opportunity to establish a research-led customer experience capability that directly influences how Cancer Council Queensland engages with its audiences and communities.

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About You

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- Background in customer insights, CX research, UX research, behavioural research, market research, service design research or a related discipline.
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- Strong qualitative research capability, including interviews, discovery, contextual inquiry and observational research.
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- Confidence designing and delivering research using a mix of qualitative and quantitative methods.
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- Strong customer experience and service design capability, with experience translating research and insight into improved customer journeys and experiences.
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- Ability to create journey maps, service blueprints and other experience design artefacts.
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- Ability to translate insights and design recommendations into experience concepts and prototypes for testing and validation.
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- Skilled facilitation capability across workshops, discovery sessions and stakeholder discussions.
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- Ability to conduct usability testing, concept validation and experience evaluation.
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- Strong analytical and synthesis skills, turning complex information into practical recommendations.
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- Ability to influence decisions through evidence,



insight and clear storytelling.
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- Curiosity about human behaviour and the factors that shape how people engage with organisations.
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- Nice to have: knowledge of fundraising or not-for-profit operating environments. Not essential.
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- Experience developing prototypes at an appropriate level of fidelity to communicate, test and refine experience concepts.
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- Experience developing high-fidelity digital prototypes using Figma or similar tools.
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Benefits

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Cancer Council Queensland Has a Collaborative, Energetic, And Supportive Team Culture, Contributing To Meaningful Work With a Tangible Impact. By Celebrating And Fostering Our Individual Strengths, We Take On More Challenging Work. In Turn, We Lead More Balanced, Exciting And Fulfilling Lives. Our Growing Non-for-Profit Organisation Offers Employees

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- Flexible work arrangements (Adaptable Work Hours and Hybrid Work options).
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- ATO-Approved Salary Packaging up to the value of $18,549 per Fringe Benefit Tax year
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- Recognition and Rewards Program
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- Professional Development Allowance
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- Workplace health programs, such as Fitness Passport
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- Cancer Council Shop discount
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In line with our value of being inclusive, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals.

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The successful applicant will be required to conduct a current National Police Certificate. Please be advised, Cancer Council Queensland will need to collect personal information from candidates during recruitment and onboarding processes.

📌 Customer Experience Designer (Queensland)
🏢 Cancer Council Queensland
📍 Queensland