You’re agile, keen and open to meaningful work and opportunities that come your way.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

Working as part of a team delivering the planning, delivery and oversight of programs within the overall toll reform program to enhance customer satisfaction, operational efficiency and service excellence.

This role will see you lead and oversee toll relief and reform program initiatives, collaborate with customer teams and product managers, translate customer insights into actionable improvements, manage risks and reporting, prepare executive‑level updates, mentor team members and foster a culture of continuous improvement and innovation.

You will lead innovative, data‑driven toll reform and customer experience improvements in a highly visible environment subject to public, media and regulatory scrutiny with complex stakeholder expectations.

For more information on this position and business unit, view the role description and information pack

About you

Your proven experience in stakeholder management, cross‑functional collaboration, customer insight translation and program leadership formed across tolling operations, customer service, regulated service delivery or reform environments will see you advocate for the customer experience, manage program risks,



guide teams and deliver evidence‑based improvements to lead to enhanced customer satisfaction, improved operational efficiency and a positive tolling experience.

You’re recognized as a senior tolling and program specialist, skilled at leading reform initiatives, analysing customer feedback and presenting executive‑level insights, experienced in tolling operations, customer‑focused program delivery, team mentoring and operating within complex public‑sector governance frameworks.

Who we are

Transport for NSW provides a safe, integrated, and productive transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Monday 21st September 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

📌 Senior Specialist Tolled Motorway Strategy (Sydney)
🏢 Nsw Government
📍 Sydney