Help create safe, secure homes and stronger communities, with people, kindness and inclusion at the heart of your work.

- Join a respected community housing provider experiencing significant growth and investing in its people ahead of demand
- Full-time opportunity with flexible working arrangements available following probation
- Help individuals and families sustain successful tenancies while creating strong, thriving communities
- Attractive salary + super + salary packaging

Build more than housing, help shape connected, thriving communities where everyone belongs.

Imagine a role where every action you take helps someone feel safe, secure and supported. A home is more than bricks and mortar, it is the foundation for stability, dignity and hope. As a Community Housing Officer, you'll be at the heart of this mission, helping sustain tenancies, strengthen communities and positively impact lives.

With an ambitious 2024-2029 Strategic Plan focused on Homes, Community, Capability and Sustainability, the organisation continues to build the capacity, systems and resources needed to support future growth while maintaining the high-quality service for which it is known.

This position is dynamic and people-focused. Your day will never look the same. One moment you may be conducting routine property inspections, the next reviewing rent eligibility, following up arrears, supporting a tenant through a complex situation or responding to an urgent enquiry. You'll manage tenancy data with precision,



because accurate information drives better outcomes for tenants and ensures compliance within a highly regulated sector. You'll navigate tenancy matters with empathy and professionalism, always guided by legislation, policy and a commitment to fairness.

Success in this role requires more than technical know-how. It calls for resilience, patience and a genuine desire to help. You'll need to be adaptable, ready to balance competing priorities, respond to changing circumstances and work collaboratively with colleagues to achieve the best outcome. Initiative is important, but equally valued is a willingness to ask questions, learn and contribute positively to a supportive team workplace.

You'll work alongside a collaborative team that values open communication, kindness and humour, even on the tougher days. With manageable portfolios and high service standards, the focus is always on delivering quality outcomes for tenants, maintaining compliance and building positive community relationships. Support is readily available through clear reporting lines and an approachable leadership team committed to helping staff succeed.

This full-time position offers stability, variety and the opportunity to work across both office-based and field-based activities. Following probation,



flexibility to work from home one day per week may be available. You'll also have access to a company vehicle for site visits and inspections, together with the support, systems and training needed to succeed. Most importantly, you'll gain the satisfaction of knowing your work contributes directly to positive tenant outcomes every day.

Community and social housing experience will be highly regarded, along with demonstrated experience in tenancy and/or property management. An understanding of the Residential Tenancies Act is essential, as is the ability to apply legislation with compassion, sound judgement and consistency. Experience supporting people with complex needs, combined with strong administration, record-keeping and customer service skills, will position you well for success.

This is an opportunity to contribute to something bigger: creating homes, building communities and changing lives.

To be considered for this role, please forward your cover letter and resume in Word format quoting reference number KJCYHO to [email protected] or contact Kaye Jeffers on 07 3211 0001.

Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group provides expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors.

📌 Community Housing Officer - Full-time (Brisbane)
🏢 Windsor Group
📍 Brisbane