Training Specialist

Employment Type: Temporary full time, until 31 December 2027 (A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities across NSW Fair Trading and the Department of Customer Service.)

Clerk Grade: 7/8 ($116,981 - $129,492 plus employer's contribution to superannuation)

Location: Parramatta but flexible across NSW Fair Trading office locations. Hybrid working, which is subject to broader divisional and DCS flexible work policies.

Agency: NSW Fair Trading

Shape Capability and Drive Change Across NSW Fair Trading

NSW Fair Trading is the consumer protection regulator in NSW. We ensure a fair and safe marketplace for goods, services and homes in NSW. We are transforming the way we deliver services and regulatory outcomes, and we are looking for a motivated and creative Project Officer - Training Specialist to support workforce capability, business readiness and organisational change initiatives.

This is an exciting opportunity to design, develop and deliver training, communication and learning solutions that support staff, stakeholders and customers through change. As well as support business readiness for change developing process and related materials for frontline teams.

About the Role

As a Project Officer - Training Specialist, you will work closely with project teams, subject matter experts and operational stakeholders to develop and implement learning and capability solutions that support business transformation initiatives.

You will:

- Develop and maintain training plans, learning resources and supporting documentation.
- Design and deliver engaging training programs, workshops and information sessions.
- Create standard operating procedures (SOPs), user guides, quick reference materials and knowledge articles.
- Coordinate training schedules, stakeholder engagement activities and learning communications.
- Monitor training completion, evaluate learning outcomes and identify opportunities for improvement.
- Support change management and business readiness activities across projects and programs.
- Prepare reports, presentations and project documentation to support decision-making.




- Build productive relationships with stakeholders across the Department of Customer Service and external partners.

About You

You are an organised and proactive professional who enjoys helping people learn, adapt and succeed. You are comfortable working in a fast-paced project environment and can translate complex information into clear and practical learning solutions.

To be successful in this role, you will demonstrate:

- Experience developing and delivering training, learning or capability programs.
- Strong written communication skills with the ability to create clear and effective learning materials.
- Project coordination and organisational skills with the ability to manage competing priorities.
- Experience supporting business change, transformation or implementation projects.
- Strong stakeholder engagement and relationship management skills.
- Analytical and problem-solving capability.
- Confidence facilitating workshops, presentations and training sessions.
- Experience using Microsoft 365 applications and learning technologies.

Essential Requirements

- Demonstrated experience in learning and development, workforce capability, training delivery or related project roles.
- Experience developing training resources, process documentation and communication materials.
- Ability to coordinate and support project activities, reporting and stakeholder engagement.
- Experience working within government, regulatory or customer service environments is desirable.

About the team

NSW Fair Trading is transitioning to Licence NSW, a whole-of-government digital licensing platform that will make it easier for people and businesses to apply for, renew and manage licences in NSW.

This team is embedded within NSW Fair Trading and works closely with Digital NSW to support the transition. The team plays a key role in ensuring the new system supports customer-centred services, improves operational efficiency,



strengthens compliance outcomes and delivers meaningful service uplift.

Applying for the Role To apply, please submit:

An up-to-date resume outlining your skills and experience (maximum of 5 pages).

A cover letter (maximum two pages) demonstrating your suitability for the role and outlining your experience in training development, capability uplift and project delivery.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 18th September 2026 (9:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our outstanding state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Training Specialist (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta