Job Description

As a Dispute Governance Specialist at TAL, you'll play a vital role in ensuring customers are treated fairly and with care when concerns are escalated. Working within our Disputes Governance team, you'll help uphold the integrity, transparency and effectiveness of our complaints framework, ensuring we meet our regulatory obligations while continuously improving customer outcomes. Through identifying trends, driving quality and supporting robust governance practices, this role contributes to TAL's purpose of helping Australians live a life filled with choices, options and freedoms, even during life's most challenging moments.

In This Role You Will:





- Drive compliance with dispute resolution obligations to protect customers and strengthen trust in TAL.
- Identify systemic issues and complaint trends to influence continuous improvement across the business.
- Deliver quality assurance outcomes that enhance consistency, fairness and customer experience.
- Analyse root causes and implement effective solutions to improve dispute resolution outcomes.
- Provide meaningful reporting and insights that support informed decision making and governance.
- Build team capability through training and knowledge sharing to foster high-quality dispute management.

📌 Dispute Governance Specialist (Sydney)
🏢 TAL
📍 Sydney