16 Sep
|
Virtual Coworker
|
Melbourne
16 Sep
Virtual Coworker
Melbourne
- Triage and manage the Gmail inbox each morning
- Respond to customer enquiries in a casual, friendly and helpful tone
- Manage Shopify customer service enquiries
- Process approximately 20 draft orders per day
- Process orders and generate invoices through Xero
- Confirm order details and ETAs with customers
- Lodge orders with the 3PL warehouse and obtain tracking information
- Update tracking in Shopify and fulfil orders
- Follow up on delivery or order issues
- Send personalised customer thank-you emails
- Manage overdue invoice follow-ups using set templates and cadences
- Maintain accurate Xero records and invoice tracking spreadsheets
- Assist with monthly Container Deposit Scheme reporting
- Schedule and confirm calls and assist with calendar organisation
- Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention
📌 Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time) (Melbourne)
🏢 Virtual Coworker
📍 Melbourne