Job Description

Be a part of our Team!

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We are looking for an experienced IT Professional to support the Richemont Team in Oceania. The successful candidate will be responsible for providing IT support & training and assisting in IT project roll‐out.

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HOW WILL YOU MAKE AN IMPACT?

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MIS Support

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- Provide and maintain a strong customer focus and support services
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- Providing local and remote staff with support for end user devices and business applications
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- Work with IT vendors for maintenance and technical service.
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- Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services.
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- Hardware and software inventory and hardware refreshment.
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- Procure, Configure and install equipment managed by the IT team. This includes but is not limited to computer hardware, peripherals, software, mobile devices and software.
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- Formulate and/or maintain IT operational reports, procedures and policies
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- Enhance customer satisfaction through regular review of service level and continual improvement of services.
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- Enforce Company IT policy.
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Project Coordination

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- Assist PM in local, regional and group projects
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- Coordinate activities and tasks throughout the lifecycle of a project
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- Coordinate project meetings and take meeting minutes
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- Liaise and manage external vendors on office and boutique projects (renovations, relocations and new boutique openings)
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- Prepare and update necessary project documentation
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Digital Transformation

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- Review opportunities to apply recent technologies or other solutions to address challenges facing in the operations and business services.
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- Provide infrastructure and application training to users. User adoption is part of digital transformation.
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HOW WILL YOU EXPERIENCE SUCCESS WITH US?

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We Believe In Shared Success And Understanding That With Your Actions You Elevate Your Team And Maison. To Contribute To Team Success, You Will Have

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- Experience on a IT Helpdesk support (e.g. troubleshoot PC, mobile device, email & application issues) and experience in IT infrastructure support (i.e. server, network, security)
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- Able to provide troubleshooting on email, PC, printer, server and network issues.
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- Experience working in a Windows Environment- Office 365, Sharepoint and Exhcnage.
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- Experience with Retail Point-Of-Sales (POS) is highly desirable.
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- Understanding of DNS, DHCP, TCP/IP, LAN/WAN, FTP and Proxy.
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- Knowledge in Cisco Meraki would be an advantage.
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- Experience in Power BI, Power Automate, RPA would be an advantage
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- Occasional travelling is required domestically to support boutique.
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- Occasional after-hours project work with time off in lieu.
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How Do We Keep You Smiling

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- A great opportunity to be a part of a dynamic and diverse team.
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- This role will help build your knowledge and experience in all aspects of IT.
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- A generous salary and other wonderful incentives as part of the Richemont Group
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- Finally, the opportunity to explore a plethora of opportunities within Cartier and the Richemont Group
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- A base salary of $80,000-$85,000 plus superannuation plus bonus and other benefits
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Your Journey With Us

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- After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
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- If you are successful through the phone interview, you will be invited to attend an interview with our IT Service Manager & Senior HR Manager for Richemont to assess your fit for the role and business. In return, we will also share insights on our team dynamics and our company culture.
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- The final candidate will be invited to meet with our Market COO and Regional IT Service Manager
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- The successful candidates will start with the business after background checks are completed
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📌 Service Officer - Tech (New South Wales)
🏢 Richemont
📍 New South Wales