Job Description

We are currently seeking an experienced ServiceNow Developer to design, build, and enhance ServiceNow solutions within a complex enterprise environment.

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This role provides the opportunity to work across a broad range of ServiceNow capabilities, partnering closely with business stakeholders, architects, and delivery teams to deliver scalable, secure, and high-performing platform solutions. You will play a key role in solution design, platform configuration, workflow automation, and continuous improvement initiatives, helping organisations maximise the value of their ServiceNow investment.

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Key Responsibilities

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- Design, configure, and enhance ServiceNow solutions aligned to business and operational requirements.
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- Develop and maintain ServiceNow applications, workflows, forms, catalog items, business rules, notifications, and integrations.
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- Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
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- Configure and support ServiceNow modules, with a particular focus on Governance, Risk and Compliance (GRC) and Integrated Risk Management (IRM).
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- Design and implement automated workflows that improve operational efficiency and reduce manual effort.
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- Build and maintain integrations between ServiceNow and enterprise applications, databases, and third-party platforms.
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- Develop reusable components, configuration templates, and platform standards that promote consistency and scalability.
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- Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions.
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- Support testing, deployment, and release activities across development, test, and production environments.
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- Create and maintain technical documentation, configuration guides, and operational procedures.
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- Work closely with architects and platform teams to ensure solutions align with enterprise architecture standards and security requirements.
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- Contribute to continuous improvement initiatives through platform optimisation, automation opportunities, and adoption of ServiceNow best practices.
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Skills & Experience

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- Proven experience as a ServiceNow Developer in enterprise-scale environments.
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- Strong hands-on experience developing and configuring ServiceNow applications and workflows.
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- Experience working with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, GRC, or IRM.
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- Robust knowledge of JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and platform automation capabilities.
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- Experience designing and supporting ServiceNow integrations using REST APIs, SOAP services, and other integration technologies.
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- Familiarity with ServiceNow data models, CMDB, catalog management, and platform governance practices.
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- Experience working with Agile delivery methodologies and cross-functional project teams.
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- Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.
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- Excellent communication and stakeholder management skills.
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- Experience producing technical documentation, solution designs, and support artefacts.
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- Understanding of security, governance, and compliance requirements within enterprise platforms.
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- Exposure to GRC and IRM implementations would be highly advantageous.
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Cognizant is committed to providing Equal Employment Opportunities.

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Successful candidates will be required to undergo a background check.

📌 ServiceNow Developer (New South Wales)
🏢 Cognizant
📍 New South Wales