We are seeking an experienced End User Desktop Support Specialist to provide onsite IT support in a remote site setting.
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Key Responsibilities
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- Provide onsite Level 1 IT and desktop support, including laptop builds and troubleshooting.
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- Support hardware, applications, unified communications and guest networks.
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- Troubleshoot desktop and application issues and provide face-to-face support to end users.
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- Manage incidents and service requests through to resolution.
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- Perform daily meeting room diagnostic checks.
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- Coordinate printer maintenance, consumables and hardware repairs with vendors.
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- Manage hardware failures, replacement parts and physical installation.
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- Maintain IT asset and equipment records.
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- Provide regular updates to users and work closely with Service Desk and resolver teams.
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- Perform other IT support duties as required.
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About You
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- Experience in desktop, service desk or onsite IT support.
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- Strong troubleshooting skills across hardware and applications.
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- Excellent customer service and communication skills.
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- Comfortable working in a site environment.
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- Ability to work 12-hour shifts on a FIFO roster.
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- Strong incident and service request management skills.
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- Service Desk/ticketing experience preferred.
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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
📌 End User Desktop Support -FIFO role (South Australia)
🏢 Paxus
📍 South Australia
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