Job Description

The Intake Support Officer provides administrative support to the Child Protection Conferencing Unit (CPCU).
n The unit delivers high-quality dispute resolution services state-wide to parties involved in contested child protection proceedings in accordance with the Dispute Resolution Centres Act 1990 and Child Protection Act 1999.

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Your Key Responsibilities

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- Provide confidential and accurate administrative support to the CPCU team including opening and closing files, data entry, filing, processing forms, sending letters and requests for information.
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- Accurate data entry to record outcomes, dispute types and complete pays for sessional staff
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- Liaise and schedule telephone appointments with correctional facilities
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- Answer phone calls in a professional manner and provide information about the operation of CPCU and the services provided by the Dispute Resolution Branch (DRB) to the public and others
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- Manage telephone messages and email enquiries to the CPCU.
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- Quickly develop knowledge of the Dispute Resolution Centres Act 1990 and Child Protection Act 1999 and other relevant policies and legislation.
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- Assist in the organisation / scheduling of court ordered conferences, facilitations, meetings, functions and special events as required
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- Maintain and operate computer-based word processing,



spreadsheets and databases
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- Analyse monthly spread sheets and statistical information as required
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- Participate productively and cooperatively as a member of the team.
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- Other tasks as allocated by the Manager or Case Coordinator by delegation
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Technical Skills, Abilities And Cultural Capabilities

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- Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
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- Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
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- Communicates effectively with persons of various social, cultural, economic and educational backgrounds.
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- Communicates effectively with First Nations people through applying culturally protected, sensitive and supportive language.
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- Proficient in using Microsoft Office applications, especially Excel, but also Outlook, Word and Teams as well as the ability to learn the DRB database Mediation Organiser.
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- Maintains a high standard of record keeping in accordance with record keeping protocols and timeframes.
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- Enter data with a high degree of accuracy and provide analysis of statistical data.
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Applications to remain current for 12 months.

📌 Intake Support Officer Child Protection Conferencing (Queensland)
🏢 Department of Justice QLD
📍 Queensland