We are seeking to recruit a Software Support Executive to join our busy Support dept. Working closely with our development and technical staff you will support our range of software products and e-commerce technologies.
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As such, we are looking for a candidate who will explore and learn beyond the specific scope of the role.
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Qualifications
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We are looking for candidates who have studied to A-Level or have achieved very good GCSE grades.
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Location
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Candidates must reside in the area local to our Ely office.
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- Answer questions from our customer base on our core products, referring to relevant documentation where appropriate.
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- Setup new functionality of our core product for customers.
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- Research and identify solutions to software and hardware issues as required
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- Take ownership of customer issues reported and drive through to a resolution in an acceptable and timely manner.
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- Reproduce and investigate issues, identifying solutions where possible.
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- Working with development team to engineer solutions for customer issues.
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- Ensure all issues are properly logged from inception, through various discussions, to resolution.
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- Provide prompt and accurate feedback to customers, and clear descriptions and supporting information to the development team.
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- Prioritize and manage several open issues at any one time.
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- Grow your product knowledge.
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Essential skills
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- Ability to learn quickly and adapt to new software, with a 'can do' attitude.
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- Good communication skills, both written and verbal.
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- An understanding of Windows, Mac or Linux operating systems.
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- Excellent problem-solving, troubleshooting skills and an attention to detail with a disposition for diagnosing problems and generating solutions.
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- Experience of working in an IT support role
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- Experience in using Microsoft Excel to a reasonable standard.
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- Experience with E-Commerce, ERP or CRM systems.
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- Experience of working within the consumer electronics industry.
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- Competitive salary based on experience and skills.
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- 23 days holiday allowance rising to 26 days after continuous service.
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- Versatile working hours and holiday plan.
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📌 Customer Support Executive (Seven Mile Beach)
🏢 Cromwell Business Systems
📍 Seven Mile Beach
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