About the role

BluBiz Solutions is seeking an experienced ICT Account Manager to join our Melbourne sales team. You will own day-to-day relationships with a portfolio of established mid-market and enterprise clients, ensuring they receive exceptional service and real value from the technology we deliver and manage for them.

This is a portfolio management and growth role. Growth comes from the accounts you look after, supported by our solution architects, technical specialists, and senior sales team on complex, multi-domain opportunities.

Key responsibilities

- Managing and developing relationships with existing clients to maximise satisfaction and lifetime value
- Owning the commercial relationship, including quotes, proposals, orders, pricing and contract renewals
- Identifying and progressing upsell and cross-sell opportunities across our full service portfolio
- Working with solution architects and technical specialists to scope and position solutions
- Monitoring account health and addressing concerns proactively before they become issues
- Preparing and delivering regular account reviews and business performance updates to client stakeholders
- Managing the renewals pipeline so contracts, subscriptions, and support agreements are addressed ahead of expiry
- Maintaining accurate client, opportunity, and forecast data in our CRM
- Working with vendors, carriers, and distributors on competitive pricing, deal registration, and partner funding
- Representing BluBiz professionally at client meetings and industry events

About you

- Proven experience as an Account Manager or in a similar client-facing sales role within the ICT or telecommunications sector. This is essential.
- Experience gained within a managed services provider, systems integrator, or ICT solutions provider




- Strong working knowledge and a demonstrated track record across our domains: networking and connectivity, cybersecurity, cloud, unified communications and modern work, mobility, and managed IT services
- Exposure to the kinds of solutions we sell, such as SD-WAN and SASE, SIEM, and managed SOC services, and Microsoft 365, Intune, and Defender
- Familiarity with the vendors we partner with, including Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike, and how their partner and deal registration programs work
- Experience managing mid-market to enterprise clients
- Strong understanding of both pre-sales and post-sales processes in a B2B technology environment
- Commercial acumen across quoting, pricing, margin management, and negotiation, with a track record of meeting or exceeding targets
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships
- Ability to manage multiple accounts simultaneously while maintaining high service standards
- Strong organisational and time-management skills, with meticulous attention to detail and consistent follow-through
- Proficiency with CRM systems
- Full Australian working rights and a current driver's license

You do not need to be an engineer. Our solution architects and specialists handle the design work.



You do need to have a credible conversation with a client across these areas and know when to bring in the right person.

What we offer

At BluBiz Solutions, we value our people and are committed to a supportive and rewarding work setting. We offer a competitive salary package commensurate with experience, together with the following:

- Flexible and hybrid working arrangements
- Real investment in your development, including vendor training and certification across Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike
- A performance-based bonus scheme
- A defined portfolio of established clients
- A full technical bench behind you across every domain we sell
- A collaborative team culture
- Melbourne CBD office with direct public transport access
- Room to grow well beyond account management, with paths into specialist, strategic, and leadership roles

About us BluBiz Solutions is an award-winning, Australian-owned ICT managed services provider headquartered in Melbourne. We design, deliver and manage technology environments for mid-market and enterprise organisations across networking and connectivity, cybersecurity, cloud, modern work and unified communications, mobility and managed IT services.

We are a three-time CRN Fast 50 company, ISO 27001-certified end-to-end, a top-50 Australian Telstra partner, and a 2025 Cisco Partner Winners Circle recipient. Our clients span healthcare, education, aged care, not-for-profit, retail, construction, and many other sectors, with many of those relationships long-term.

We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please let us know.

📌 Account Manager - ICT & Managed Services (Melbourne)
🏢 BluBiz Solutions
📍 Melbourne