**About the role The Administration Officer - Norfolk Island Health and Residential Aged Care Service provides efficient, client-focused administrative support for specialist consultants, staff and patients accessing Paediatric Outpatient Clinics and Norfolk Island Paediatric and Geriatric clinics. Based within Paediatric Services at The Prince Charles Hospital, the role supports the delivery of high-quality administrative services for patients both locally and on Norfolk Island.

The successful candidate will undertake a broad range of administrative functions including appointment scheduling, referral management, patient record administration, billing and reception services. Working closely with multidisciplinary teams, patients and healthcare providers, the role plays a key part in ensuring effective clinic operations, accurate data management and a positive patient experience.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Coordinate outpatient appointments, referrals and clinic bookings using Queensland Health scheduling systems.

Provide high-quality administrative, reception and patient support services across paediatric and Norfolk Island clinics.

Maintain accurate patient records, billing information and data integrity across multiple healthcare systems.

Liaise effectively with patients, families,



clinicians and external providers to resolve enquiries and support service delivery.

Assist with onboarding and training of staff while contributing to service improvements and operational efficiency.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas

Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

Flexible working arrangements and competitive salary rates with annual incremental increases

Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a energetic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.**

📌 Administration Officer - Norfolk Island (Brisbane)
🏢 Queensland Government
📍 Brisbane