The Role

We are looking for an organised, detail-oriented person to keep our administration running smoothly, build our social media presence, and maintain our website. You will move between operational admin (customer coordination, records, scheduling), content creation across Instagram and other channels, and keeping our website accurate and up to date. This is a hands-on role suited to someone comfortable jumping between spreadsheets, social posts, and website updates.

Key Responsibilities

Administration

- Manage phone, email, and walk-in enquiries, and coordinate customer appointments
- Maintain accurate transaction records and ensure ID and compliance documentation is captured for every transaction
- Support inventory tracking and stock availability checks
- Handle general office administration, supplier coordination, and diary management
- Assist with invoicing, reconciliation, and basic bookkeeping tasks

Social Media

- Plan, create, and schedule content for Instagram and other channels
- Produce product posts, carousels, and stories that showcase our range and our buy-and-sell-in-one-visit offering
- Grow our following through consistent organic content and community engagement
- Respond to comments and direct messages promptly
- Track content performance and adjust based on what works

Website

- Keep product listings, pricing, and stock availability current




- Update page content, images, and promotional banners as needed
- Add new products and maintain existing ones
- Monitor the site for broken links, errors, or display issues and coordinate fixes
- Support basic SEO and content updates to improve visibility

About You
- Prior experience in administration, office coordination, or a similar support role
- Demonstrated social media experience, ideally including content creation and scheduling
- Experience maintaining a website, ideally WordPress or WooCommerce
- Strong written communication and attention to detail
- Comfortable with tools like Instagram, Canva, and Microsoft Office or Google Workspace
- Well organised, reliable, and able to manage competing priorities
- Discretion and professionalism when handling customer information and high-value transactions

Nice to Have
- Experience in retail, finance, or a compliance-aware workplace
- Basic photo or video editing skills
- Familiarity with SEO tools and basic HTML

Details
- Full-time, based in our Melbourne CBD office
- $55,000–$60,000 plus superannuation
- On-site role, not remote

Pay: $55,000.00 – $60,000.00 per year

Education

- Advanced Diploma / Associate Degree (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Administration & Social Media Coordinator (Melbourne)
🏢 BULLION HUB
📍 Melbourne