Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Analyst - Customer Due Diligence & Enhanced Customer Due Diligence

6 Month Maximum Term An exciting opportunity exists for an Analyst - Customer Due Diligence & Enhanced Customer Due Diligence to join our Financial Crime Operations & Solutions team on a 6-month maximum term contract.

Reporting to the Manager - Customer Due Diligence & Enhanced Customer Due Diligence, you will play a key role in supporting Crown's ongoing Customer Due Diligence obligations and ensuring compliance with AML/CTF regulatory requirements across the business. You will contribute to a high-performing team responsible for customer risk reviews, enhanced due diligence activities, and financial crime risk mitigation initiatives.

What you'll be doing

- Execute Ongoing Customer Due Diligence (OCDD) workflows and ensure cases are completed within agreed timeframes.
- Conduct customer due diligence reviews and prepare concise, risk-based assessments and reports.
- Identify and escalate customer profiles requiring Enhanced Customer Due Diligence (ECDD), periodic reviews, or trigger event reviews.
- Support investigations and reviews by gathering, analysing, and documenting relevant customer information.
- Collaborate closely with stakeholders across Financial Crime Operations, Customer Intelligence & Due Diligence, and the Financial Crime Intelligence Unit (FCIU).
- Assist in developing key metrics, risk reporting, and insights that support financial crime risk management activities.




- Contribute to the preparation of periodic reporting for high-risk customers.
- Ensure compliance with evolving AML/CTF obligations, policies, and procedures.
- Respond to stakeholder queries in a timely manner and maintain accurate records and audit trails.
- Continuously build and maintain specialist knowledge of AML/CTF regulations and industry best practice.

About You You are a curious and analytical professional who enjoys investigating complex matters, identifying risk indicators, and working collaboratively to achieve strong compliance outcomes.

You'll bring:

- Strong analytical, research, and problem-solving skills.
- Excellent attention to detail and the ability to interpret and assess complex information.
- Strong written and verbal communication skills.
- The ability to build effective relationships and influence stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting.

Desired Experience

- Sound knowledge of AML/CTF regulatory requirements.
- Experience conducting customer due diligence, risk assessments, or investigations within a regulated environment.
- Experience within financial services, banking, financial crime, compliance, or risk functions will be highly regarded.
- Experience in gaming operations and an understanding of customer transactional behaviour is advantageous.
- A background in analytical, investigative, intelligence, compliance, or data-driven disciplines.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

📌 Analyst - Customer Due Diligence & Enhanced Customer Due Diligence-3 (Melbourne)
🏢 Crown Resorts
📍 Melbourne