Job Description

MSP Business Support Team Leader (Part‐Time)

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Business Support Team Leader

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Alliance Business Technologies | Brisbane

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Alliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.

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We're looking for an experiencedBusiness Support Team Leaderto lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.

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This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.

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About the Role

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You'll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.

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Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.

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Key Responsibilities

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- Lead, mentor and develop the Business Support team
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- Manage team workload, priorities and performance
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- Oversee Microsoft and vendor licensing, procurement and renewals
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- Ensure customer agreements and billing data are accurate and up to date
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- Support quoting, proposals and account management activities
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- Drive process improvement and automation initiatives
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- Manage vendor relationships and administrative operations
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- Maintain data accuracy across ConnectWise and business systems
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Skills & Experience

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- Previous experience in a Business Support, Operations Support or Sales Support role within an MSP
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- Experience leading or mentoring staff
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- Strong experience with ConnectWise Manage
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- Experience with licensing, renewals, agreements and billing processes
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- Excellent organisational and communication skills
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- High attention to detail and process accuracy
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Desirable

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- Microsoft licensing experience
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- ConnectWise CPQ / Sell experience
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- Experience with vendor procurement and CSP programs
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- Experience with Ingram Micro Xvantage Cloud Market place would be highly considered
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- Exposure to process improvement or operational projects Why Join Usn n
- Join a growing and respected Australian MSP
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- Lead a team that plays a critical role in business operations
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- Influence how systems, processes and automation evolve across the business
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- Ongoing career development opportunities
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- 17.5% leave loading and travel rewards
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- Staff discounts on IT hardware
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- Career growth opportunities within a Microsoft-focused organisation
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If you're a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we'd love to hear from you.

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This role is permanent part-time, approximately 25 hours per week.

📌 MSP Business Support Team Leader (Part-Time) (Queensland)
🏢 Computer Alliance
📍 Queensland