Job Description

Job Category: Customer Service,Operations

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Are you a customer-focused professional who enjoys solving problems, helping customers and working in a fast-paced environment?

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At MaxiPARTS, we're Australia's leading trailer parts supplier, and we're looking for a Customer Service Representative to join our team at our Adelaide Branch.

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While advertised externally as a Customer Service Representative, this position is internally classified as a Parts Interpreter. You'll combine great customer service with product and parts support, helping customers identify what they need, processing orders and providing practical solutions.

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If you have experience in customer service, internal sales, automotive parts, trucks, transport, warehousing or a similar industry, this could be a great next step.

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What You'll Do

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Reporting to the Branch Manager, you'll be an key point of contact for our customers and will support them with enquiries, orders and product solutions.

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Your responsibilities will include:

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- Deliver friendly and professional customer service in-store, by phone, and online
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- Assist customers with orders, quotes, and product enquiries (training provided)
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- Work closely with warehouse and branch teams to ensure smooth operations
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- Learn to identify the right trailer parts and solutions using our catalogues and systems
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- Build strong customer relationships while developing your technical product knowledge
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Job Description

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About You

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You're a proactive, detail-oriented professional who thrives in fast-paced environments. You'll bring:

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- Previous experience in customer service, internal sales, parts, automotive, transport, warehousing or a similar environment
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- Strong communication and computer literacy skills
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- A positive, can-do attitude with a willingness to learn and grow
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- A commitment to health, safety, and teamwork
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- Mechanical aptitude is a plus, but not required
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Desired Skills and Experience

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Who are we and what's on offer?

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As an ASX listed company, MaxiPARTS is one of Australia's leading independent commercial truck and trailer parts distribution companies. In other words, we are a commercial & industrial parts powerhouse. With national reach, we are well-placed to support customers on a local and national level.

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Our company values guide the way we do business, and we are committed to building an empowered and diverse culture that reflects the customers we support.

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Here's what you can expect:

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- A friendly, supportive work environment where your contributions matter
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- Ongoing training and development to grow your skills and career
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- Competitive salary based on experience
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- Employee Assistance Program for your wellbeing
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- Access toNAWO(National Association of Women in Operations) membership for professional growth and networking
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We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Please note: Applicants must have the right to work in Australia. Shortlisted candidates will be contacted and may be required to complete a medical assessment, including drug and alcohol testing.

📌 Customer Service Representative (South Australia)
🏢 MaxiPARTS
📍 South Australia