Job Description

Location: Victoria, Australia

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Work Mode: Onsite / Field Deployment

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Position Overview

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We are looking for 4+ years experienced EUC Deployment Support Engineers to support a large-scale end-user computing and device deployment program across multiple locations in Victoria.

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The role will involve onsite deployment, device swaps, Windows configuration, application validation, troubleshooting, asset management, and first-line technical support. Candidates must be comfortable working extended hours, travelling between project locations, and performing hands‐on deployment activities.

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Key Responsibilities

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- Perform laptop and desktop device swaps and deployments.
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- Stage, rebuild, re-image, and configure Windows devices.
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- Set up and configure Windows Hello.
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- Validate Outlook/Email, Microsoft Teams, SharePoint, and other business applications.
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- Configure network drives and printer mappings.
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- Collect, configure, and deploy YubiKeys and other authentication devices.
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- Deploy and support kiosk and shared devices.
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- Perform application and device validation following deployment.
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- Troubleshoot and resolve first-line Windows, hardware, software, and connectivity issues.
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- Maintain accurate asset tracking, deployment records, and documentation.
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- Coordinate device movements between staging areas, hubs, and remote locations.
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- Work closely with project, EUC, infrastructure, and onsite support teams.
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- Travel between multiple locations as required during the rollout.
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Mandatory Requirements

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Candidates must meet the following requirements:

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- Must be based in Victoria, Australia.
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- Must hold a valid Australian driver's licence and be comfortable driving between project locations.
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- Willingness to work 10–12 hour shifts and extended hours when required.
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- Strong hands‐on experience in:
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- EUC / End User Computing
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- Desktop deployment and support
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- Device staging and imaging
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- Robust customer service and communication skills.
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- Ability to work independently in an onsite/field environment.
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- Comfortable travelling and working across multiple sites.
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- Ability to handle physically demanding deployment activities, including moving and replacing IT equipment where required.
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Preferred Experience

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- Experience with Windows 10/11 deployment, imaging, and configuration.
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- Knowledge of Microsoft 365 applications, including Teams and SharePoint.
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- Experience with device authentication technologies such as Windows Hello and YubiKey.
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- Experience with kiosks, shared devices, or dedicated-purpose devices.
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- Experience with enterprise asset management and deployment documentation.
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- Previous experience working in large corporate or industrial environments is desirable.
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Project Locations

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Resources may be required to work across the following locations:

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- Docklands
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- Long Island Point (LIP)
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- Longford Gas Plant
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- Sale
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- Barry Beach Marine Terminal
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- Heliport
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Device staging, rebuilding, and re-imaging activities will primarily be conducted from the Docklands and Longford build rooms.

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Travel Requirements

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This is a field-based onsite deployment role. Engineers must be willing and able to travel between Docklands, Long Island Point, Longford, Sale, Barry Beach Marine Terminal, and Heliport based on project requirements.

📌 End User Support Specialist (Sale)
🏢 eJAmerica
📍 Sale