Full-Time | Part-Time Opportunities Available

LEAD THE FLOOR. DEVELOP THE TEAM. ELEVATE THE CUSTOMER EXPERIENCE.

Mister Brightside cafe is looking for an experienced and motivated Café Supervisor to join our team.

Established in 2012, we are a busy neighbourhood café with a loyal customer base, strong reputation for great coffee, delicious food and genuine hospitality. We are currently in expansion and seeking leaders to join our team.

We’re looking for someone who leads from the front, takes ownership and genuinely cares about customers, people and standards.

This is an opportunity for an experienced hospitality professional to step into a leadership role where your contribution will be seen and valued.

ABOUT THE ROLE

As Café Supervisor, you’ll play a key role in the day-to-day leadership and operation of the café.

Working closely with the Manager and leadership team, you will help ensure every service is organised, efficient and delivers the level of hospitality our customers have come to expect.

This is a hands-on leadership position.

You will play an important role in developing people, maintaining standards and creating a positive and accountable team culture.

Your responsibilities will include

- Leading the team during service and setting the standard for customer experience
- Supporting the Store Manager with the daily operation of the café
- Taking ownership of the floor during busy periods
- Coordinating FOH service to ensure an efficient and organised customer journey
- Supporting baristas, floor staff and order takers throughout service
- Ensuring customers receive friendly, efficient and knowledgeable service
- Monitoring table flow, wait times and overall customer experience
- Handling customer feedback and resolving issues professionally
- Training,



coaching and developing new and existing team members
- Ensuring team members understand and consistently follow service standards
- Following up on training, performance and operational expectations
- Maintaining high standards of cleanliness, presentation and organisation
- Completing opening, closing and daily operational tasks
- Monitoring stock levels and communicating shortages or ordering requirements
- Ensuring POS and ordering procedures are followed correctly
- Communicating effectively with the Store Manager, Head Barista and kitchen team
- Identifying operational issues and taking action before they become bigger problems
- Helping create a positive, respectful and accountable workplace culture
- Leading by example and being prepared to jump in wherever the team needs support

WHAT WE'RE LOOKING FOR

We’re looking for someone who is confident, organised, proactive and naturally takes ownership.

You’ll ideally have

- Previous café, restaurant or hospitality supervisory experience
- Strong customer service and communication skills
- Experience leading, training or coaching a team
- Specialty coffee experience — highly regarded
- The ability to remain calm, organised and focused during busy service
- Strong people-management skills
- A proactive approach to problem solving
- Excellent attention to detail
- The ability to give clear direction while remaining approachable




- A strong understanding of quality hospitality and customer service
- Reliability, initiative and a strong work ethic

Most importantly — you take ownership.

You walk in with a plan of what needs to be done

You notice the customer who has been waiting too long.

You see the table that needs clearing.

You recognise when a team member needs support.

You notice when stock is running low.

You identify a problem before it becomes a bigger problem.

We believe great hospitality starts with great people and great leadership.

Our supervisors are expected to be:

Present. Supportive. Accountable.

WHAT WE OFFER

- Full time and part-time opportunities
- A supportive and experienced leadership team
- Genuine opportunities for career progression
- Ongoing training and professional development
- Staff food and beverage
- A fast-paced environment where every day is different
- The opportunity to work alongside passionate coffee and hospitality professionals
- A workplace that values good people, great service and accountability
- The opportunity to make a genuine impact on the café and the team

THE PERSON WE'RE LOOKING FOR

This role is suited to an experienced Café Supervisor, Assistant Manager, Senior Barista or hospitality professional ready to take the next step into leadership.

If you’re looking for more than just another café job and want the opportunity to lead a team, develop your skills and make a real contribution within a growing hospitality business, we’d love to hear from you.

APPLY NOW

Send us your resume and cover letter [email protected]

Pay: $65,000.00 – $70,000.00 per year

Benefits

- Employee discount
- Free drinks
- Free food

Work Location: In person

📌 Café Supervisor (Caulfield)
🏢 Mister Brightside Cafe
📍 Caulfield