We’re looking for a friendly, organised and digitally confident person to support the day-to-day customer service and ecommerce needs of our fashion websites. This is a wide-ranging role combining customer care, website support and digital marketing—perfect for someone who loves fashion, enjoys helping people and is comfortable working across different online platforms.
What you’ll be doing
- Responding to customer DMs and comments across our social media channels
- Replying to customer emails in a warm, helpful and professional way
- Uploading product imagery, descriptions and other content to our websites
- Assisting with ecommerce and digital marketing tasks
- Supporting website updates, promotions and product launches
- Acting as the main point of contact for the Betty Cares Foundation
- Coordinating Betty Cares clothing packs for women in need
- Helping with other customer service and ecommerce tasks as required
About you
- You’re a clear, friendly and confident communicator
- You have excellent attention to detail
- You’re organised and comfortable managing tasks independently
- You’re confident using social media and learning new digital platforms
- You have an interest in fashion, ecommerce and digital marketing
- Previous experience in customer service, retail, fashion or ecommerce would be an advantage
A few things that make working with us a little different
✨ We genuinely care about our people – with mental health days, paid time for preventative health appointments and paid parental leave. ✨ Early finishes on Fridays – because we all deserve a head start on the weekend.
✨ Monthly clothing allowance – enjoy our brands and make them your own.