Casual Ticketing Host

- Casual
- Sydney CBD – The Domain (AGNSW)
- $46.27 per hour + penalties and contribution to superannuation

Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District, the Gallery acknowledges the original custodians of this land – the Gadigal people. The Art Gallery attracts around 2.6 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year.

With our expanded campus the Art Gallery has a current state-of-the-art building located next to our existing and much-loved building. Providing us with close to double the exhibition space, the expanded Art Gallery enables us to share more art with more people and provide more family, learning and educational programming for all our audiences.

We are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Art Gallery for the future.

For more information about the Gallery and our future, please visit our website www.artgallery.nsw.gov.au.

About the Role

Ticketing Hosts are a first point of contact with the public and are responsible for facilitating the sales of exhibition and program tickets, memberships, and various packages. The role will be supporting visitor experience requirements including answering ticketing and administrative enquiries across multiple locations, platforms and technologies. This role delivers outstanding visitor/customer service with best-practice ticketing outcomes.

Must be available for weekend and occasional night shifts.

For more information about the role please view the role description and information for applicants or call the nominated contact person listed in the advertisement.

What Technical/Soft Skills you require

1.



Previous visitor/customer service experience in the cultural or tourism sector.
2. Previous ticketing/sales and customer service experience in the cultural or tourism sector
3. Well-developed communication and interpersonal skills with the ability to deal courteously with visitors.
4. Experience in working with audiences of a diverse range of ages and abilities.
5. Confidence with visitor engagement and the influence required to increase membership sales.
6. Current Working with Children Check
7. A high degree of accuracy in money handling, credit card processing and daily reconciliations.

Targeted Questions

1. What are some of the ways that ticketing systems can improve the overall visitor experience? (300-word limit)
2. A visitor approaches the ticket desk to purchase admission tickets. During the conversation, you identify that they may benefit from becoming a member. How would you introduce and promote a membership while ensuring the visitor feels welcomed and not pressured? (300-word limit)

For your application to be considered, please submit your application online and provide:

- Your resume (maximum five pages)
- A covering letter addressing the technical/soft skills, as outlined above
- A response to the targeted questions, in the text box provided in your application form

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013, therefore you may be contacted to participate. Pre-employment checks are a critical part of our recruitment process and can include reference checks,



working with children checks, criminal history checks, medical assessments, as well as various other checks to ensure your suitability for the role. It should be noted that discretion may be granted from the Art Gallery for those with a background check record. This is dependent on the role, its requirements, and the impact it has on the Art Gallery as a whole.

A risk assessment will be carried out before a determination is made in this regard. Any criminal record information is kept in the strictest confidence, is not placed on an applicant's personal file, and is destroyed within very strict timeframes.

Our commitment to Diversity, Equity and Inclusion

We are committed to building a diverse, inclusive and flexible workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people who identify as LGBTIQA+, people with a disability and other diversity groups.

We strive to achieve an inclusive and accessible experience for all candidates. If you require any adjustments at any stage of the recruitment process, please reach out to the recruitment team via [email protected]. You can also view our diversity and inclusion strategic framework here.

Enquiries

If you require further details about this role, please contact Stephen Wilson Ticketing Manager on +61 2 9225 1736, or [email protected].

If you require assistance submitting your application online or require adjustments during the recruitment process, please contact the recruitment team via [email protected]. For more information about adjustments, please visit: Information about adjustments available throughout the recruitment process

Closing date for applications: 10am on 29th September 2026 – applications must be lodged electronically. Applications submitted via email will not be accepted.

📌 Casual Ticketing Host (Sydney)
🏢 Art Gallery of NSW
📍 Sydney