About us

Interested in building what comes next in insurance? At Blue Zebra we’re building an underwriting agency built on a foundation others can’t replicate: deep specialist judgement working in seamless concert with modern platform capability. We deliver smarter solutions, broader cover and greater value for individuals, families, businesses and farms across Australia.

We’re also building a workplace shaped by the same principles – clarity, confidence and connection. Our people are trusted to take ownership, apply sound judgement and work together to solve complex problems, creating better outcomes for brokers and partners. With an ambitious and collaborative culture, Blue Zebra is a place where you can make an impact, grow your career and help shape what we’re building together.

About the role

As a Claims Specialist, Property, you'll be responsible for managing a portfolio of property insurance claims from lodgement through to settlement, delivering fair, timely and customer-focused outcomes. Working closely with brokers, customers, service providers and internal stakeholders, you'll assess coverage, investigate claims, make decisions within delegated authority and help customers navigate the claims process with clarity and confidence.

This is an excellent opportunity for an experienced claims skilled who enjoys problem-solving, building relationships and taking ownership of outcomes. You'll join a collaborative and supportive team where your technical expertise, judgement and commitment to service will directly contribute to positive customer experiences and business success.

Key duties include:

- Managing an allocated portfolio of property insurance claims from lodgement through to settlement, ensuring claims are progressed efficiently and resolved within agreed service standards.
- Assessing policy coverage, investigating claims and making decisions in accordance with policy wording, delegated authority and company procedures.




- Maintaining accurate claim records and proactively managing claim progression through effective diary management and timely follow-up.
- Delivering exceptional customer service through timely, accurate and professional communication with customers, brokers, suppliers and other stakeholders.
- Building and maintaining strong relationships with internal and external stakeholders to support efficient claim resolution.
- Managing customer expectations through proactive communication and regular claim updates.
- Ensuring all claims are managed in accordance with legislative requirements, the General Insurance Code of Practice, company policies and delegated authorities.
- Identifying, managing and escalating complaints, incidents and potential breaches in line with company procedures.
- Contributing to team performance by achieving service standards, quality measures and business objectives.
- Supporting continuous improvement initiatives that enhance customer outcomes, operational efficiency and claims performance.

About you You are customer-focused, outcome-driven and thrive in a fast-paced setting where balancing service, quality and efficiency is key. You enjoy solving problems, making sound decisions and working collaboratively with brokers, customers and colleagues to achieve positive outcomes.

You have experience managing property claims, can confidently navigate competing priorities and high-volume workloads, and take pride in delivering exceptional customer service while maintaining strong attention to detail. You are a team player who is willing to support colleagues, share knowledge and contribute to collective success.

You’ll bring

- Previous experience managing general insurance claims,



ideally within property claims.
- Strong understanding of claims handling principles, policy interpretation and claims assessment.
- Proven ability to manage high-volume workloads while maintaining quality, accuracy and service standards.
- Robust analytical and problem-solving skills, with the confidence to make decisions and know when to escalate.
- Excellent communication skills and the ability to explain complex information in a clear and practical way.
- Strong stakeholder management skills and the ability to build trusted relationships across a broad range of stakeholders.
- Sound computer skills, including proficiency with Microsoft Office and claims management systems.
- A high level of attention to detail and commitment to quality outcomes.
- A collaborative approach and willingness to support teammates to achieve shared goals.
- ASIC RG146 Tier 2 qualification (desirable).

Why you’ll love it here At Blue Zebra, our culture is collaborative, ambitious and energetic. We take pride in giving our people the trust and autonomy to grow, influence outcomes, and help connect a business that’s being re-shaped – not one that’s already finished.

We value sound judgement, open communication and work through challenges together – because the best outcomes come from great people working as one team.

We strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Blue Zebra employees can access a wide range of benefits, which include:

- Competitive remuneration + an annual incentive program.
- A truly flexible/hybrid working model.
- The opportunity to work with a collaborative, supportive, and innovative team.
- Access to Employee Assistance Program and wellbeing benefits.
- Paid Birthday and Volunteer leave.
- Novated leasing options.

If you’re curious, capable, and ready to help build something that genuinely matters, we’d love to hear from you

📌 Claim Specialist - Property (Perth)
🏢 Blue Zebra
📍 Perth