Job Description

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- Job Type: Permanent - Full Time
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- Location: Sydney office
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- Job Category: Call Centre (Sales)
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- Closing Date: 07/10/2026
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Job Description

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The Role:

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We are seeking three Client Growth Consultants to join our award-winning Client Growth team. In this role, you'll play a key part in helping Australians make informed decisions about protecting their financial future.

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You'll own the customer journey from initial enquiry through to application submission, providing expert guidance, outstanding service and a seamless experience every step of the way.

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Working with customers who have already expressed interest in our products through inbound enquiries and marketing campaigns, you'll combine your sales skills, relationship-building ability and customer focus to deliver great outcomes for both our customers and NobleOak.

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What You'll Be Doing

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- Responding to inbound enquiries and providing customers with clear, accurate and compliant information
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- Contacting qualified leads generated through our website and marketing campaigns
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- Managing your own sales pipeline and customer follow-up activity
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- Building trust and rapport while helping customers understand their life insurance options
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- Guiding customers through the application process from enquiry to submission
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- Achieving sales, service, productivity and quality targets
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- Maintaining accurate customer records and documentation
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- Ensuring every interaction meets regulatory, compliance and quality requirements
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- Using systems including Oakey and Genesys to manage customer engagement efficiently
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- Participating in ongoing training, coaching and development opportunities
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Desired Skills And Experience

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What You Bring:

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- Experience in a sales, contact centre, customer service or phone-based workplace
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- A proven ability to achieve or exceed targets
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- Strong communication and relationship-building skills
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- Confidence navigating customer objections and sales conversations
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- A genuine passion for helping customers
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- Resilience, adaptability and self-motivation
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- Strong attention to detail and commitment to quality
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- Experience using CRM systems and sales technology
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- A positive attitude and desire to contribute to a high-performing team culture
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Why Join Us?

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Join an award-winning team

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Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.

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A culture people want to be part

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Our success starts with our people. We pride ourselves on creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.

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Purpose-driven work

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Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.

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Career development and growth

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You'll receive ongoing coaching, training and support to help you build your capability and progress your career.

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Recognition and reward

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We celebrate success, recognise contribution and provide opportunities for our people to thrive.

📌 Client Growth Consultant (New South Wales)
🏢 NobleOak
📍 New South Wales