About the role

Verosol Australia is seeking a motivated, customer-focused and detail-oriented Customer Care Officer to join our team. This role is central to creating a positive experience for our customers and dealer network, from the first enquiry through to order fulfilment and after-sales support.

You will accurately process orders, respond to product and service enquiries, resolve day-to-day issues and coordinate with internal teams. The role suits someone who communicates clearly, stays composed under pressure and takes pride in getting the details right.

Key responsibilities

- Respond promptly and professionally to customer and dealer enquiries by telephone, email and face to face.
- Provide accurate information about Verosol products, services, orders and processes.
- Enter, review and process customer orders and transactions accurately and efficiently.
- Manage order amendments, cancellations, returns and related documentation in line with company procedures.
- Clarify missing or inconsistent information with customers and internal teams before orders progress.
- Investigate and resolve routine customer concerns, keeping customers informed and escalating complex matters appropriately.
- Work closely with production, warehousing and dispatch teams to support accurate and timely order fulfilment.
- Maintain organised electronic records, customer contact details and filing systems, and conduct regular data-quality checks.
- Assist with product samples, outgoing mail, printing,



photocopying, data entry and other general administrative tasks.
- Answer and direct telephone calls, greet visitors and provide courteous general office support.
- Handle customer, commercial and personal information sensitively and confidentially.
- Contribute to a cooperative team culture and identify opportunities to improve the customer experience and administrative processes.

About you

- Previous experience in an office-based customer service, customer care, order-processing or administrative role
- Clear and professional verbal and written communication skills
- Strong attention to detail, accurate data-entry skills and a commitment to quality
- Confidence using Microsoft Office and the ability to learn order-entry, customer and business systems
- Strong organisation, prioritisation and time-management skills
- A practical approach to problem-solving and the judgement to escalate matters when required
- Ability to work independently while collaborating effectively across teams
- A calm, respectful and solutions-focused approach during busy periods or challenging interactions

About us Verosol Australia is a well-established Australian business. This is an opportunity to contribute to the company in a role that connects customers, dealers and operational teams. You will be part of a collaborative environment where accuracy, responsiveness and robust relationships matter.

📌 Customer Care Officer (Revesby)
🏢 Verosol Australia
📍 Revesby