A well-established player in the energy cost management space is seeking a Customer Resolutions Specialist to manage incoming queries and customer requirements, upholding a high standard of service for customers and providers alike.

Key Responsibilities

- Ensure all stakeholders receive the highest level of service and professionalism

- Respond to internal queries in a timely, appropriate manner

- Communicate effectively with customers and providers

- Maintain confidentiality of customer and provider information

- Maintain A2 and customer documentation, including newly signed LOAs

- Contribute to improvement initiatives

- Manage the Service Inbox, actioning and delegating items, escalating to the General Manager where required

- Resolve queries received via the service inbox, escalating as needed

- Create and manage cases through to completion, including follow-up dates and summary notes





- Escalate cases to the Resolutions Manager as required, resolving by set due dates

- Develop and update internal process documentation for the Service Team

- Keep internal and external documentation up to date

- Identify potential savings or improvement opportunities and manage related projects through to completion

Profile

What You'll Bring

- Skilled qualification/certification or equivalent experience

- Strong Microsoft Office skills

- Good interpersonal and communication skills, both verbal and written

- Strong initiative and resourcefulness

- Excellent planning and self-organisation discipline

- Results/goal-oriented approach

- Customer service experience

- Energy industry experience advantageous but not essential

📌 Customer Resolution Specialist (Sydney)
🏢 Brunel
📍 Sydney