We are Growing - Join the Creation Homes Team! ?

With exciting growth ahead, we're looking for a passionate Customer Experience Specialist to join our Retail – Creation Homes Team. You'll own the customer journey from Sales Acceptance through to Site Start — the central point of contact who keeps HIA Building Contracts moving, chases down councils, certifiers and finance providers, and makes sure every customer file has a clear next step. We're not just looking to fill a role, we're looking for someone who's passionate about helping customers, thrives on ownership, and wants to be part of a builder building real momentum.

Why Creation Homes?

✔ Exciting growth and career opportunities

✔ Supportive, collaborative team culture

✔ Real ownership of your own pipeline, start to finish

✔ Ongoing training and development

✔ Award-winning builder with HIA & Master Builders recognition

If you're driven, detail-obsessed, and ready to be the person customers trust through one of the biggest purchases of their life — we'd love a confidential chat.

What You'll Be Doing

- Acting as the primary point of contact for customers from Sales Acceptance to Site Start, delivering a seamless, qualified pre-construction experience
- Preparing, coordinating and executing HIA Building Contracts and supporting documentation — right-first-time, every time
- Proactively driving your pipeline: clear next actions, due dates, and zero stagnant files
- Liaising with councils, certifiers, developers and finance providers to keep approvals and permits moving




- Partnering closely with Sales, Estimating, Drafting, Colour Selections, Construction and Finance to remove roadblocks
- Escalating risks early — to protect both the customer experience and the build timeline
- Maintaining accurate, audit-ready records across your CRM and workflow systems

What You'll Bring

- Experience in residential construction, ideally with a volume home builder
- Solid understanding of pre-construction / pre-site processes and QLD planning, approval and certification requirements
- Experience preparing HIA contracts and REIQ documentation
- Confidence managing a high-volume, deadline-driven pipeline with multiple stakeholders
- Exceptional attention to detail — this role is judged on documentation quality as much as customer rapport
- A customer-first mindset paired with genuine ownership and follow-through
- Comfort using CRM and workflow management systems

What's on Offer

- $85,000–$95,000 + Super, based on experience
- Full-time, Monday to Friday — no weekend work
- Based in Hamilton, QLD — join a collaborative Retail Workflow team
- A role with real ownership: your pipeline, your customers, your outcomes
- Genuine career pathway within a growing residential builder

Ready to Own the Pre-Site Journey?

Even if you're not actively looking but you're curious about what Creation Homes has to offer, get in touch. We'd love to hear from you — submit your application today and take the first step toward a rewarding career with Creation Homes Queensland.

📌 Customer Experience Specialist (Hamilton)
🏢 Creation Homes
📍 Hamilton